Our client owns an AI-driven human capital management platform revolutionizing how companies manage the entire employee lifecycle — from hiring to operations. They work with large, complex organizations across sectors (e.g., hospitality, retail, healthcare, staffing), helping HR and operations teams streamline recruitment, automate workflows, and improve outcomes at scale. Their customers don’t buy the platform for experimentation — they buy it to solve real operational pain: high-volume hiring, slow processes, overstretched teams, and inconsistent candidate and employee experiences.
The Role
- Act as the technical bridge between the company and their customers in the Italian region, ensuring AI systems deliver tangible outcomes from day one
- Work directly with customer teams to understand workflows and define what success looks like in production
- Configure and extend the AI systems to drive faster time-to-value in real enterprise environments
- Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results
- Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers
What You’ll Do
- Deploy, configure, and customize the AI systems to unblock customer operations and accelerate outcomes
- Translate operational goals into technical workflows that improve speed, quality, or scalability
- Own the technical deployment lifecycle with a focus on reducing time from sale to value
- Partner with Deployment Strategists to deliver measurable customer impact, not just go-lives
- Turn effective customer solutions into reusable modules and playbooks to speed up future deployments
What Success Looks Like
- Customers reach value quickly after deployment, with clear improvements in efficiency or speed
- Core customer workflows are re-engineered with AI and show measurable ROI
- The systems run reliably at scale and are trusted in day-to-day operations
- Technical solutions are repeatable and accelerate onboarding of new customers
- Product improves continuously based on structured feedback from real deployments
Ideal Profile
- Strong engineering fundamentals with the ability to ship production-grade systems fast
- Experience working directly with customers (field engineering, consulting, or solutions roles)
- Comfort moving between high-level problem definition and hands-on debugging
- Experience with modern stacks (APIs, cloud, frontend/backend development) and AI systems in production (nice to have)
- Fluent in Italian and English; Spanish is a strong plus. Additional languages welcome.
- Extreme ownership and comfort operating in ambiguity
Culture
The company is a high-bar, high-intensity environment for people who want to play a meaningful role and enjoy the process of building. They are not optimizing for comfort; they are optimizing for impact. They operate as one team — not a collection of individuals — with extreme ownership. They believe a small, highly aligned and incentivized team beats a large one, every time. They work in symphony, not in silos, with a flat structure focused on value over titles, mission over ego, and customers over internal convenience. They ship fast, learn faster, keep a high bar, challenge directly because they care deeply.
