## About the role
We’re hiring a **Founding Forward Deployed Engineer** to lead how Flair Labs to integrate **voice ai** into customer ecosystems and how those integrations power our AI-driven needs analysis and personalized learning experiences.
This role sits at the intersection of **engineering, product, and customers**. You’ll work directly with enterprise clients to deploy **Flair voice ai concierge** in a way that feels native to their organization—while also shaping the technical foundations that make those deployments scalable and repeatable.
If you’ve been a **lead solutions engineer** and are looking for a step up in scope, ownership, and impact, this role is designed for you.
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## What you’ll do
### **1. Own deep customer integrations**
* Design and implement integrations with core customer systems, including:
* CRM, LOS (loan origination system) and other source systems
* API integrations real-time within calls and downstream workflow
* Ensure integrations are reliable, scalable, and easy for customers to adopt.
* Act as the technical owner of complex, high-impact deployments.
### **2. Build and productize integrations**
* Expand, harden, and shape Flair’s API to support:
* Template-based, repeatable integrations
* Self-serve or partner-led integrations with minimal Flair involvement
* Define patterns, tooling, documentation, and best practices that make integrations faster and more predictable over time.
* Partner with core engineering to build out APIs and services.
### **3. Forward-deployed engineering for AI needs analysis**
* Gather and map the right customer requirements.
* Delight customers with experiences that work end-to-end. Be able to expand further after initial implementation
* Deliver experiences where customers say:
_“This feels native to our organization—and it just works.”_
You will report directly to the Co-founder and Chief Technical Officer
## What we’re looking for
* Senior-level experience as a Solutions Engineer, Forward Deployed Engineer, or similar customer-facing technical role.
* Strong background in APIs, integrations, and data pipelines.
* Comfort working directly with customers on ambiguous, high-impact problems.
* Ability to think both tactically (shipping integrations) and strategically (building systems that scale).
* Experience collaborating closely with product, engineering, sales, and customer success.
Visa sponsorship is offered for this role.
