Forward Deployed Engineer (Founding)

Accountabilities

Customer engagement and technical guidance: Work directly with customers throughout the implementation lifecycle, from initial technical evaluations to production deployment and ongoing support, ensuring successful adoption of the platform.
Technical discovery and collaboration: Lead customer calls, technical deep dives, and live pairing sessions to understand requirements, troubleshoot challenges, and guide developers toward effective implementation strategies.
Integration development: Build and maintain integrations with third-party APIs and external services, resolving complex implementation issues and ensuring reliable connectivity between applications and the systems they depend on.
Full-stack engineering: Design, develop, test, and deploy product improvements, taking ownership of solutions from initial discovery and technical design through implementation and release.
Troubleshooting and problem-solving: Investigate API behavior, integration failures, production issues, and platform limitations, delivering practical and scalable solutions to technical challenges.
Customer communication and relationship management: Maintain clear communication throughout projects, providing timely updates, setting realistic expectations, and outlining next steps to build trust and support customer success.
Product strategy and innovation: Translate recurring customer needs, technical challenges, and implementation feedback into actionable product recommendations that inform the roadmap and improve the overall developer experience.
Cross-functional collaboration: Partner closely with engineering and other relevant teams to prioritize customer needs, improve platform capabilities, and ensure solutions address both immediate requirements and long-term product goals.
End-to-end ownership: Manage multiple customer engagements simultaneously, prioritize competing requests, and ensure commitments are followed through reliably.
Requirements
Professional experience: At least five years of full-stack software engineering experience, with a demonstrated ability to deliver production-ready solutions and manage technical projects end to end.
Customer-facing engineering: Experience working directly with customers or developers to understand technical requirements, guide implementations, resolve complex issues, and support successful product adoption.
API and integration expertise: Strong understanding of APIs, third-party integrations, authentication, data flows, and production system troubleshooting, with the ability to diagnose and resolve complex technical problems.
Full-stack development capabilities: Proven ability to work across application layers, contribute to product design and architecture, and deliver reliable solutions from development through deployment.
Technical communication: Excellent written and spoken English, with the ability to explain complex technical concepts, communicate trade-offs clearly, and adapt explanations to different audiences.
Customer relationship skills: Strong interpersonal skills and the ability to build trust, listen actively, understand customer pain points, and provide practical technical guidance.
Product-oriented mindset: Ability to translate individual customer requests into thoughtful, reusable product improvements that address broader needs rather than relying exclusively on one-off solutions.
Prioritization and execution: Strong organizational skills, sound judgment, and the ability to manage multiple customer priorities while maintaining high-quality delivery and consistent follow-through.
Adaptability and ownership: A proactive, hands-on approach to problem-solving, with the confidence to operate in a fast-moving startup environment and take responsibility for outcomes.
Preferred experience: Previous work with developer tools, integration platforms, customer-facing engineering, or similar technical products is an advantage.
Benefits
Competitive compensation: Senior-level annual compensation ranging from $120,000 to $200,000, depending on experience and qualifications.
Equity participation: Equity compensation ranging from 0.05% to 0.15%, offering the opportunity to participate in the company's long-term growth.
Remote-first flexibility: Work remotely from eligible locations across Canada, the United States, and Europe.
High-impact ownership: Join a small, experienced engineering team where your contributions can directly influence product development, customer outcomes, and technical strategy.
Career growth: Gain broad exposure to full-stack engineering, customer-facing technical leadership, product development, and integration architecture.
Startup environment: Work in a collaborative, fast-paced setting that values initiative, technical excellence, customer success, and continuous learning.
Product influence: Help shape the product roadmap by translating real-world customer challenges into scalable platform improvements.
Flexible work environment: Benefit from a remote working model that supports autonomy and close collaboration across international teams.