Forward Deployed Product Engineer (Client Facing)

Accountabilities:

• Support technical discovery: Partner with Sales to understand prospective partners’ architecture, data flows, infrastructure, and technical constraints.

• Build prototypes and proofs of concept: Demonstrate how the platform can address specific partner use cases and technical requirements.

• Design and deliver integrations: Connect partner systems using APIs, data feeds, and healthcare interoperability standards such as HL7 and FHIR.

• Develop integration code: Write production-quality code and configurations using Python, SQL, and other scripting languages to connect partner environments with the platform.

• Collaborate with partner teams: Work directly with partner engineering, IT, and security teams throughout implementation, testing, and go-live.

• Troubleshoot production environments: Investigate and resolve data, integration, and performance issues in live partner systems.

• Translate field insights into product improvements: Share feedback and lessons learned with Product and Engineering teams to improve platform capabilities.

• Build reusable resources: Document integration solutions, technical patterns, and deployment playbooks to make future implementations more efficient.

• Support technical sales processes: Assist with security reviews, technical questionnaires, and RFP responses requiring detailed engineering expertise.

• Drive end-to-end implementation: Take ownership of technical problems from initial discovery through deployment and early partner adoption.

Requirements:

• Professional experience: At least five years of experience in software engineering, integration engineering, solutions architecture, or forward deployed engineering roles.

• Programming skills: Strong coding abilities in Python and SQL, along with experience in at least one additional programming language.

• API and data integration expertise: Hands-on experience building and consuming REST APIs and working with JSON, flat files, and batch data exchange.

• Cloud experience: Experience working in a major cloud environment such as AWS, Azure, or Google Cloud Platform (GCP).

• Customer-facing technical skills: Comfortable working directly with customer engineers and explaining technical concepts and tradeoffs to nontechnical stakeholders.

• Problem ownership: Demonstrated ability to take ownership of technical challenges and deliver solutions independently in ambiguous, fast-moving environments.

• Healthcare data experience: Strongly preferred experience with healthcare interoperability and data standards, including HL7, FHIR, X12 EDI files such as 834 eligibility and 837 claims, or payer and provider systems.

• Healthcare privacy and security: Working knowledge of HIPAA requirements and secure handling of protected health information (PHI).

• Communication and collaboration: Ability to work effectively across Sales, Product, Engineering, Implementation, and external partner teams.

• Travel availability: Willingness to travel to partner sites as needed, approximately 15–20%.

Benefits:

• Annual compensation: USD $180,000–$220,000 for employment based in Colorado, Nevada, New York, and Washington, DC.

• Equity: Compensation package may include stock options.

• Healthcare coverage: Medical, dental, and vision benefits.

• Financial benefits: Financial wellness benefits and other programs.

• Paid time off: Generous PTO.

• Professional development: Stipends for professional development.

• Wellness: Wellness-related benefits.

• Remote-first environment: Opportunity to work remotely with a dynamic, collaborative, and mission-driven team.

• Professional growth: Encouragement to shape your role, expand your skills, and contribute to the organization’s future.

• Mission-driven work: Opportunity to help improve access to care, close healthcare gaps, and support better health outcomes.