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Greater London, England, United Kingdom
Hybrid
We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.
We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
This role is perhaps the most unique position in the entire company. You will have complete access to our CEO and his most important work. You will be involved in the most business critical projects and have great exposure to the senior leadership team. You will need to build trust/rapport with leadership early in order to be successful.
A strong candidate could develop quickly into a senior executive role here at Hook if they are reliable and demonstrate consistent performance. You will report to our VP of Operations who will facilitate your development in the role.
Support our CEO: This is the most important part of this role. You will lead all operational and administrative support to our founder, including managing his schedule, preparing for meetings, and tracking progress on strategic goals ensuring action items are tracked and accomplished.
Event Planning: Support the coordination of company events, off-sites, team-building activities, and investor meetings. We do some pretty cool trips as a team (e.g. we just came back from our company wide offsite held in Ibiza)
Content Creation: Create and edit decks/documents for both internal and external stakeholders e.g. investor updates, team meeting presentations & customer event collateral
Office Management: Assist with general office duties such as ordering supplies, managing office vendors, and ensuring the workplace runs smoothly.
Recruitment & Talent: Support the end-to-end hiring process, from sourcing great candidates and building talent pipelines to coordinating interviews and supporting hiring managers throughout the process, ensuring every candidate has a smooth and engaging experience.
Enhance Operational Efficiency: Help identify areas for process improvement and implement solutions that streamline operations, allowing us to scale effectively.
Special Projects: Assist the founders with ad hoc projects that arise, which may involve conducting research, data collection, and helping solve operational issues.
What were looking for:
Exceptional organisational skills with the ability to manage multiple tasks, prioritize effectively in a fast-paced environment.
Proactive problem solver: You have a knack for identifying challenges and turning them into opportunities. You spot issues before they become problems and work proactively to solve them.
High attention to detail: You don’t skim over tasks, you ensure that work is completed in its entirety and no detail is overlooked
Think like a founder: Working closely with our founder/CEO means thinking like him and anticipating needs or challenges that he will likely face day to day, week on week. If you have an entrepreneurial mindset already, you will be coming in with an advantage.
Team Player: You enjoy collaborating with diverse teams and are happy to get stuck into projects regardless of area (e.g. marketing, product, operations)
Discretion and professionalism: You’ll be responsible for handling the business's most sensitive projects therefore must be able to handle confidential information with a high level of integrity, consideration and respect.
High energy and a positive attitude: You bring enthusiasm and positivity to your work and are eager to contribute to the company’s success.
Salary
💸 £45,000 - £65,000 (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
