Want to know if this job is worth applying to?
San Francisco, California, United States
Onsite
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is looking for someone to join the Business Operations & Strategy team. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.
You’ll be working on the most pressing strategic and cross-functional problems that are top of mind for the company. Examples include: accelerating and streamlining our enterprise go-to-market motion, revamping enterprise pricing strategy, setting company-wide OKRs, (Insert Iris growth projects here)
Given the fast-changing nature of the team, your scope will be primarily determined based on your experience and company needs
Your background looks something like this
2+ years of experience in consulting / investment banking / investing / high-velocity startups
Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Are passionate about building from the ground up, with a strong bias toward action and intensity
Even better if you have
Previously been a founder, or aspire to be a founder in the future
Led and scaled processes or teams
Have an intimate grasp on using cutting edge AI tooling to supercharge your productivity
A technical background
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
