[Velt’s platform](https://velt.dev/) is trusted by industry leaders including Pendo, Heygen, Runway, Lambdatest and is shaping the way users collaborate and work together online.
We are looking for a passionate Solutions Engineer to support our customers. Your work will power critical experiences on world-class products and brands.
## **What you need to succeed:**
* **Great communication skills**; able to explain tech clearly to anyone.
* Experience in a **tech role helping customers** (e.g., Solutions Engineer, Tech Support).
* Strong **problem-solving skills** for tough technical issues.
* Skilled in **frontend tech (JavaScript/TypeScript, React)**, APIs, and web technologies.
* A genuine **passion for helping customers succeed**.
* Good at managing **multiple tasks** in a fast-paced setting.
* Excited to **use AI** to automate customer experiences and how we work.
## **What you will do**
* Give top-notch **technical support** and solve customer issues quickly.
* Write **sample code** (React, TypeScript) and build customer demos.
* Work with customers to **design and set up solutions** that fit their systems.
* Guide new customers through **technical onboarding** for a smooth start.
* Create and update clear **technical guides and documentation**, using AI tools to help.
* Use **AI and new tech** to automate support, code, and setup tasks.
## **We are looking for the following four fits:**
### **1. Startup stage fit:**
* You work well independently, even with unclear problems.
* You thrive in fast-changing, less structured environments.
* You love to deliver results, no matter the task.
* You have the ambition to be the best in your craft.
### **2. Problem fit:**
* You are excited about the problem we are working on and have an opinion about the problem/solution.
### **3. Experience fit:**
* **2+ years** in a frontend technical role working with customers.
* You've worked at the same company for **1+ years**.
* You have a strong grasp of **web frontend tech (TypeScript/JavaScript, React)**.
* You have experience **writing frontend code** for integrations or demos and creating clear technical documents.
### **4. Culture fit:**
* You prioritize speed over perfection.
* You can explain difficult concepts to a 5 yr old.
* You can find common ground in tough scenarios.
* You are hungry to learn and grow extremely fast.
## **Why you should join us**
We are looking for someone who can hustle and is excited to go all in. This is not a 9-5 job. It's fast paced and demanding. We are working on very high impact products. This requires high velocity, low ego & lots of hunger. At Velt:
1. You will be one of the **first 10 employees** & shape our engineering practices, products, company culture & business.
2. You will **get equity** and participate in success of the company.
3. You will **work with an outstanding team**.
4. You will **learn and grow at an accelerated pace**.
5. You will **create your best work & shape the future of every shared experience** on the web.
6. Your **code will get shipped to end users as soon as daily.**
7. **Your work will matter.** You will have a direct large impact on the company and our customers.
## **Submit the following when you apply:**
* Why are you looking for a change right now?
* What excites you about the problem space and what is your point of view on that?
* Why are you the right fit?
Visa sponsorship is offered for this role.
