Summary Statement:
The Fountain Worker is an integral support to both front of the house and back of the house, ensuring a memorable and seamless guest experience. The Fountain Worker will be responsible for setting the stage for the guest experience with a welcoming smile and exceptional service. The role will provide the highest quality of Food and Beverage service in a high volume, fast-paced environment.
Primary Job Duties: – Includes but is not limited to:
- Greet and welcome all guests in a professional manner.
- Process customer orders and payments utilizing company POS system.
- Package order as per guest's preference with essential condiments.
- Ensure food items are constantly stocked and properly rotated.
- Stock products as needed.
- Provide prompt, friendly, and courteous service to guests.
- Resolve guest complaints to satisfaction and/or communicate guest issues to management.
- Maintain a clean, sanitized, and organized work area.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned – Includes, but is not limited to:
- Deliver beverages, including alcoholic options to guests.
- Maintain knowledge of house drink selection and menu items and make recommendations to dining room guests.
- Maintain knowledge of food menu and selection to make recommendations to “Take Out” guests
Qualifications: – Includes but is not limited to:
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Ability to competently use a Point-of-Sale register
Minimum Education and Experience:
- High school Diploma or equivalent
- At least 21 years of age.
- 1 year of experience in field or equivalent.
- At least 1 year as a cashier or previous experience as a barista in a fast-paced Luxury environment.
Preferred:
- Previous working experience in a large, luxury resort setting.
- Excellent customer service skills.
- Ability to work varied shifts, including nights, weekends, and holidays.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Position required licenses:
- Food handlers
- Alcohol awareness card
- Non-Gaming Sheriff card
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
- Prolonged sitting/standing
- Bending and reaching
- Working with Ready to eat foods
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
