The Manager, FP&A – Revenue Operations will support the Director of Finance – Customer Operations and partner closely with the Leasing, Collections, and Customer Care teams. This role is responsible for analyzing key business drivers impacting occupancy, ancillary revenue, and credit loss performance, while delivering actionable insights to improve financial and operational results.
This individual will also support labor forecasting for Customer Care centers, track and report on key performance indicators, and help automate recurring reporting and analysis to improve efficiency and decision-making. The ideal candidate is analytical, detail-oriented, and comfortable working cross-functionally in a fast-paced environment.
Key Responsibilities
- Partner with the Director of Finance – Customer Operations to support financial planning, forecasting, and performance analysis related to revenue management and national operations.
- Analyze business drivers of occupancy, ancillary revenue, and credit loss performance, identifying trends, risks, and opportunities.
- Develop insights and recommendations to improve business performance across Leasing, Collections, and Customer Care.
- Support labor forecasting and capacity planning for Customer Care centers.
- Create, maintain, and enhance KPI dashboards and recurring performance reporting.
- Automate reporting processes and streamline analysis to improve efficiency, accuracy, and timeliness.
- Build and maintain financial models to support forecasting, budgeting, and scenario analysis.
- Collaborate cross-functionally with finance and operational teams to understand performance drivers and support strategic initiatives.
- Prepare clear and concise presentations for leadership using data-driven analysis and business insights.
- Identify opportunities to improve processes, reporting frameworks, and analytical tools.
Qualifications
- Master’s degree in Accounting, Finance, Economics, or a related field.
- 3+ years of experience in FP&A, finance, analytics, revenue management, or a related field.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Experience with financial modeling, forecasting, and performance analysis.
- Demonstrated ability to work cross-functionally with both finance and operational teams.
- Experience with process automation and improving reporting efficiency.
- Strong analytical, problem-solving, and communication skills.
- Ability to translate complex data into clear business insights and recommendations.
- Highly organized, detail-oriented, and able to manage multiple priorities.
