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Phoenix, Arizona, United States
Onsite
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
We are looking for a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform. You will proactively identify potential fraud patterns and sources to minimize financial risk. You will work collaboratively with the team to develop fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform.
Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
Discover and identify fraud trends and present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to fraud or potential fraud
Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, Arizona hub.
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
Weekend availability required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment.
Positive Customer first attitude.
Proactive problem-solver and process-improver.
Organized and detail oriented.
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
Understanding of E-commerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Knowledge of Collectibles is a plus.
Desire to enhance your career.
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
