Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.
Account Takeover (ATO) persists as one of the most prevalent threats within the fraud landscape today. This, coupled with the expansion of our digital capabilities, and the wide array of compromised information available for purchase, has increased the scope and complexity of effectively detecting, mitigating, and monitoring ATO risk within the Bank’s ecosystem.
The Fraud Prevention and Detection organization relies heavily on our understanding of current fraudster tactics to expand our capabilities, reduce customer friction, and make strategic investment decisions. Data related to customer profiles and online banking login events hold an important key to securing best-in-class fraud performance and exceptional customer experiences. The selected candidate will work closely with the Cross-Functional teams and internal stakeholders to minimize process gaps and deliver on organizational loss goals.
Responsibilities:
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met
Evaluates data to assess potential fraud risk and creating mitigation strategies
Proposes policy/procedural changes within segmentation structures to produce optimal results
Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
Leads the coordination of the production of product performance reports and updates for senior management
Creation, implementation, and maintenance of rules and capabilities designed to detect account takeover and non-monetary fraud
Deriving actionable insights from complex data
Investigation and root cause analysis of major fraud losses and emerging trends
Implementing incremental fraud mitigation controls in partnership with functional stakeholders
Developing effective monitoring and oversight for cross-functional processes, inclusive of performance reporting and newly identified opportunities for collaboration across teams
Working closely with internal and external partners to understand limitations and opportunities for improvement
*** This position is not eligible for sponsorship.***
Required Qualifications:
2+ years of fraud, cyber, or risk analyst experience developing and/or optimizing mitigation strategies
3+ years of SQL and/or SAS coding experience
Ability to identify opportunities for improvement and work autonomously with minimal direction
Ability to work in a fast-paced, dynamic environment
Desired Qualifications:
B.A./B.S in Computer Science, Data Science, Statistics or related field
Advanced degree in Computer Science, Data Science, Statistics, or related field
Fraud or Claims background with focus on Online Banking, Account Takeover, and/or authentication
Understanding of statistical methods for developing performance metrics
Familiarity with data visualization tools, preferably Tableau
Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
Proficiency coding in SAS and/or Python and using Hadoop Impala/Hive
Familiarity with code automation
Experience mentoring or leading other teammates
Excellent communication and presentation skills
Expertise in building and managing stakeholder relationships and presenting to senior leaders
Skills:
Business Analytics
Business Intelligence
Data Quality Management
Fraud Management
Monitoring, Surveillance, and Testing
Collaboration
Data Visualization
Oral Communications
Problem Solving
Written Communications
Analytical Thinking
Critical Thinking
Data and Trend Analysis
Innovative Thinking
Research
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)Pay and benefits informationPay range$105,000.00 - $131,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.