Freelance Senior Account Executive - Community Management

More about the role:

What you'll do:

• Manage day-to-day community engagement across multiple social media platforms, ensuring timely, accurate, and brand-aligned responses.
• Build, nurture, and grow online communities by creating meaningful interactions that strengthen audience relationships and brand loyalty.
• Monitor conversations, sentiment, trends, and emerging issues through active social listening and community monitoring.
• Develop community engagement plans, response frameworks, moderation guidelines, and escalation processes.
• Work closely with clients to provide recommendations on engagement strategies, audience behaviour, and community best practices.
• Identify opportunities to join relevant conversations, increase engagement, and drive positive community participation.
• Analyse community performance, sentiment, audience trends, and engagement metrics to generate actionable insights and recommendations.
• Collaborate with creative and content teams to ensure content aligns with community needs, audience interests, and engagement objectives.

Experience that contributes to success:

• Proven experience in community management, digital engagement, or social media communications within an agency or in-house environment.
• Strong understanding of community building, moderation, audience engagement, social listening, and online reputation management.
• Experience managing conversations across platforms including LinkedIn, Instagram, X, TikTok, Facebook, and emerging channels.
• Excellent writing skills with the ability to adapt tone of voice and craft engaging audience responses.
• Experience handling sensitive issues, community escalations, and reputation-related conversations in a professional manner.
• Strong analytical skills with the ability to interpret engagement data, sentiment trends, and community insights.
• Excellent organisational skills with the ability to manage multiple communities and priorities simultaneously.
• Arabic language proficiency (written and spoken) is preferred.

#LI-RE1