Freight Billing Coordinator (Mandarin Speaker)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented Freight Billing Coordinator (Mandarin Speaker) to join our Operations team and support accurate billing, data validation, and invoice processing within a fast-paced freight forwarding environment.

Key Responsibilities:

• Process billing accurately in accordance with the Billing Standard Operating Procedures (SOP).
• Generate and process customer billings using the CargoWise system.
• Validate rate cards against system rates to ensure billing accuracy.
• Enter and maintain operational data with a high level of accuracy and attention to detail.
• Respond promptly to billing and information queries while maintaining excellent stakeholder communication via email.
• Review completed work to identify and correct discrepancies before submission.
• Maintain confidentiality of sensitive customer and company information at all times.
• Support continuous improvement initiatives by identifying opportunities to enhance billing processes.
• Perform other ad-hoc duties assigned by the Team Leader or Manager.

Requirements:

• Minimum Diploma in Business, Accounting, Logistics, Supply Chain, or any related field.
• Experience in billing within the Freight Forwarding or Logistics industry is preferred.
• Hands-on experience with CargoWise and data entry is an advantage.
• Proficient in Microsoft Office, particularly Excel.
• Strong typing speed with excellent attention to detail and accuracy.
• Fluent in English, Malay, and Mandarin (spoken and written) to support customers and stakeholders.
• Able to work independently, prioritize tasks, and perform well under pressure in a collaborative team environment.

Think you've got what it takes? Apply now and grow your career with Toll Group!

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.