Our client's mission is to provide high-quality services at an affordable rate for our valued customers.
They do this by providing their customers with a dedicated team who is committed to going above and beyond to cater to the customer's needs. Their proactive approach, along with a thorough open line of communication and exceptional service, sets us apart from other carriers in their industry.
Our client is looking for a strong and dedicated Freight Broker. A freight broker acts as an intermediary between shippers (companies or individuals who need to transport goods) and carriers (truckers, shipping companies, etc.). Their primary role is to facilitate the transportation of goods by connecting shippers with carriers.
Responsibilities:
- Connecting Shippers with Carriers: Freight brokers match shippers with carriers that can transport their goods efficiently and cost-effectively.
- Negotiating Rates: They negotiate rates and terms with both shippers and carriers to ensure a fair deal for both parties while maximizing profitability for themselves.
- Problem Solving: In case of any issues or delays during transportation, freight brokers act as intermediaries to resolve problems and ensure smooth delivery.
- Customer Service: They provide customer service to both shippers and carriers, addressing any concerns or questions they may have throughout the shipping process.
- Compliance and Regulation: Freight brokers must stay updated on transportation regulations and ensure that all shipments comply with legal requirements.
Duties:
- The freight broker initially establishes a business relationship with customers.
- The broker and the dispatcher work together to develop good business relationships with customers.
- Both the broker and the dispatcher must understand and comply with customer expectations.
- Both the broker and the dispatcher must understand and comply with customer procedures.
- Both the broker and the dispatcher work together to effectively communicate with customers.
- Both the broker and the dispatcher should be on all emails.
- Both the broker and the dispatcher work together to prevent problems from occurring, e.g., calling ahead to all receivers to ensure that there are no delivery issues.
- Both the broker and the dispatcher work together to resolve problems that occur and to communicate solutions to the customer.
- Both the broker and the dispatcher must understand how to effectively quote customer freight.
- Both the broker and the dispatcher must understand the proper use of their carrier base listed on their “Carrier Contacts” at the bottom of the load board. This reduces the likelihood of service failures, which improves customer relations.
- Both the broker and the dispatcher must understand how to properly post and cover loads on external load boards. This reduces the likelihood of service failures, which improves customer relations.
- The broker and the dispatcher work together to develop good business relationships with carriers. This is done by the following:
- Both the broker and the dispatcher must recruit and vet qualified carriers. Qualified carriers should be put on the “Carrier Contacts” section at the bottom of the load board.
- Both the broker and the dispatcher must communicate load availability with “Carrier Contacts” before posting loads on external load boards.
