7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
The Fresh Food Quality Assurance Technician is responsible for leading the day-to-day quality assurance and food safety programs within the Food Center. This role provides facility-level QA oversight for finished products, ingredients, packaging, equipment, sanitation, environmental monitoring, documentation, and production practices to ensure compliance with 7-Eleven policies, product specifications, customer expectations, GFSI/SQF requirements, HACCP/Preventive Control Plan requirements, and applicable government regulations.
Please note - This position is Calgary-based and available for an on-site 7:00 a.m.–3:00 p.m. schedule, with occasional early starts and weekend work. Salary - $60,000 - $70,000 CAD per annum. RTF, SQF and QA experience in food service, food manufacturing, and/or airline catering is required.
Duties and Responsibilities:
- Lead daily QA activities within the Food Center, including finished product inspections, in-process checks, sanitation verification, environmental monitoring, documentation review, and release readiness.
- Perform and verify physical, sensory, organoleptic, and specification-based product evaluations, including weight, dimensions, temperature, texture, appearance, color, viscosity, packaging condition, and finished product quality.
- Review production records, HACCP/PCP records, sanitation records, receiving records, temperature logs, allergen changeover records, pre-op records, and other required food safety documentation for accuracy, completeness, and compliance.
- Maintain and support the facility HACCP/Preventive Control Plan program, including hazard analysis, monitoring, verification, reassessment, deviation management, and corrective action follow-up.
- Maintain and support applicable GFSI/SQF program requirements, including document control, internal audits, verification activities, validation support, annual reviews, and audit readiness.
- Lead GMP monitoring and enforcement on the production floor, including employee hygiene, PPE, traffic flow, foreign material control, allergen controls, sanitation practices, and product handling.
- Train, coach, and support production, sanitation, receiving, and warehouse teams on GMPs, SSOPs, SOPs, allergen controls, product quality standards, and food safety requirements.
- Conduct sanitation and pre-operational inspections; verify cleaning effectiveness using visual inspection, ATP, allergen/protein swabs, chemical concentration checks, and other approved verification methods.
- Support and maintain the environmental monitoring program, including sample collection, lab submission, result review, trend analysis, corrective actions, and escalation of adverse results.
- Verify allergen controls, including ingredient segregation, production scheduling, changeover procedures, cleaning verification, label checks, rework control, and prevention of cross-contact.
- Verify product labels, ingredient statements, allergen declarations, lot codes, best-before dates, packaging specifications, and customer/product requirements before product release.
- Conduct receiving inspections for ingredients and packaging, including temperature checks, COA review, shelf-life verification, packaging integrity, product condition, and supplier compliance.
- Place non-conforming ingredients, packaging, work-in-process, or finished goods on hold when required; maintain hold records and support disposition decisions with the Food Center Manager and QA leadership.
- Investigate quality issues, food safety deviations, customer complaints, foreign material concerns, lab failures, shelf-life concerns, and audit findings.
- Issue, track, verify, and close corrective and preventive actions related to food safety, product quality, sanitation, documentation, supplier issues, and process failures.
- Conduct mock recalls and traceability exercises independently, including ingredient-to-finished-goods and finished-goods-to-customer traceability.
- Maintain recall, withdrawal, product hold, rework, non-conformance, and disposition documentation in accordance with company requirements.
- Support shelf-life studies, lab testing, sample preparation, product investigations, sensory panels, product presentations, and new product development activities.
- Manage or support nutritional and product specification information, including Genesis Software, product specifications, ingredient data, and formulation documentation.
- Lead or support internal audits, external audits, regulatory inspections, customer audits, supplier follow-up, and audit corrective action responses.
- Monitor QA and food safety performance trends, including complaints, holds, non-conformances, EMP results, sanitation findings, label errors, audit findings, and repeat issues.
- Communicate food safety and quality risks to the Food Center Manager, QA leadership, production leadership, and other stakeholders in a timely manner.
- Support continuous improvement projects related to food safety, product quality, process control, sanitation, labour efficiency, waste reduction, and customer satisfaction.
- Provide QA coverage and direction during production, including prioritizing QA tasks, supporting production decisions, and ensuring food safety requirements are not compromised.
- Perform other duties as assigned.
Qualifications:
- Bachelors/4 Yr Degree Experience: 2 years, BS in Food Science, Biology, Chemistry or Nutrition.
- Knowledge of GFSI Schemes- GFSI Scheme Practitioner
- Basic laboratory experience including physical and organoleptic testing.
- Knowledge of lab procedures and interpretation of results, product development and quality assurance.
- Experience in conducting sensory panels, physical and organoleptic analyses of food as well as written summaries of results with recommendations/conclusions.
- Experience managing outside vendors for quality issues.
- Good leadership, interpersonal skills and self-direction.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.
