The Role…
The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community.
Responsibilities
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- Over see scheduled shift and insuring all tasks are delegated and completed.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Assist in the training, development, coaching, and mentoring for the department
- Communicate within department as well as other departments on crucial matters
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- To ensure the company culture is visible in all aspects of the business.
- Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
- Comply with all hotel policies, standards and local laws
- Greet guests and checking them into and out of the Hotel.
- Be fully knowledgeable of room types, room descriptions, rates and availability.
- General phone etiquette.
- Present any messages or packages.
- Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.
- Offer assistance in arranging transportation.
- Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Regular and reliable attendance.
Required Skills/Qualifications:
- At least 1 year of Front Desk experience in a similar industry.
- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
- Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast paced movements are required to go from one part of the club to others
- Must be able to move, pull, carry or lift at least 20 pounds
- Occasionally kneel, bend, crouch and climb as required
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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