Front Line Manager - T&S - Developer Operations 4C

Accountabilities:

• Lead, manage, and support a team of Trust & Safety specialists, ensuring consistent execution of operational processes and safety protocols.

• Develop, implement, and continuously improve strategies that promote user safety and trust across digital platforms and services.

• Monitor team performance and ensure compliance with internal safety policies, operational procedures, and applicable regulatory standards.

• Oversee the investigation and resolution of user safety concerns, policy violations, and operational incidents, ensuring timely and effective outcomes.

• Establish clear performance expectations, provide coaching and guidance, and support team members in achieving operational objectives.

• Collaborate with cross-functional stakeholders to strengthen Trust & Safety processes, address operational challenges, and implement improvements.

• Monitor key operational indicators and Trust & Safety metrics, preparing regular reports and actionable insights for management.

• Identify trends, recurring issues, and opportunities to improve safety protocols, team productivity, and service quality.

• Stay informed about emerging industry trends, regulatory developments, and best practices in Trust & Safety operations.

• Support strategic decision-making through data-driven recommendations and continuous operational improvement initiatives.

Requirements:

• Bachelor's degree in Commerce, Economics, Finance, or a related discipline; a Master's degree in Business Administration or Business Analytics is also relevant.

• Previous experience in Trust & Safety operations, team leadership, operational management, or a related field.

• Strong understanding of Trust & Safety principles, user protection practices, safety policies, and operational procedures.

• Proficiency in Microsoft Power BI, including reporting, data visualization, performance monitoring, and generating actionable insights.

• Ability to analyze operational data, identify performance trends, and translate findings into practical improvement strategies.

• Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced operational environment.

• Strong problem-solving, decision-making, and incident management capabilities.

• Excellent written and verbal English communication skills, with an advanced proficiency level (C1).

• Strong stakeholder management and collaboration skills, with the ability to work effectively across different teams and functions.

• Ability to manage competing priorities, maintain operational accuracy, and deliver results in a dynamic environment.

• Familiarity with relevant technology, digital operations, and continuous improvement methodologies is an advantage.

Benefits:

• Full-time, regular employment opportunity.

• Remote working arrangement based in India.

• Opportunity to lead Trust & Safety operations supporting global business environments.

• Exposure to AI-powered solutions, digital innovation, and technology-driven transformation initiatives.

• Career development opportunities through mentorship, professional training, and continuous learning.

• Opportunity to work alongside experienced professionals and multidisciplinary teams.

• Inclusive and collaborative work culture that encourages innovation, integrity, curiosity, and professional growth.

• Opportunity to make a meaningful impact on user safety, operational excellence, and business performance.