Want to know if this job is worth applying to?
Akron, Ohio, United States
Onsite
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there?
We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.
If hospitality is more than a job title to you, this is where that shows.
WHAT YOU WILL DO
Lead the Guest Experience
• Set the daily standard for service and hospitality across the front of house
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Always uphold operating procedures and guest safety and satisfaction standards
• Ensure all guest areas are fully staffed and functioning efficiently
Coach and Develop the Team
• Supervise front of house team members and coach them in the moment
• Drive team member engagement and create a team culture rooted in care and accountability
• Support hiring, scheduling, onboarding, and ongoing development
• Delegate tasks clearly and follow up to ensure completion
Manage Operations
• Execute opening and closing procedures and manage assigned shifts
• Use business metrics and guest feedback to drive performance improvements
• Maximize revenue and profit within your area of responsibility
• Support ordering, inventory management, and facilities needs as assigned
Uphold Standards and Culture
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
• Maintain compliance with all health, safety, and operational standards
• Champion a positive, high-energy work environment that reflects the Topgolf brand
CORE COMPETENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Gathers guest satisfaction input on behalf of the team and takes action on findings
• Holds Team members accountable for meeting and exceeding guest expectations
• Addresses gaps in the team's ability to meet emerging guest needs
• Aligns daily operations and team behaviors to create outstanding guest experiences
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Communicates clear goals, roles, and expectations to all team members
• Coaches others on how to deliver best-in-class hospitality
• Ensures the team has the right skills and leverages individual strengths
• Rewards team efforts and creates a strong sense of team spirit
Drives Results | Consistently achieving results, even under tough circumstances.
• Pushes the team to achieve results and maintains focus during high-volume periods
• Fosters a sense of urgency for reaching goals and meeting shift objectives
• Leverages business metrics to drive performance and maximize profitability
• Maintains operational standards even when circumstances are challenging
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Adjusts communication style and content to suit guests, team members, and leadership
• Encourages open, candid communication within the team
• Listens actively to guests and team members and responds with clarity
• Breaks down communication barriers to keep the operation running smoothly
QUALIFICATIONS
PHYSICAL REQUIREMENTS
Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.