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Rother, England, United Kingdom
Onsite
Not Available
Front of House Security Officer
Location: Bexhill
Hours: 24 Hours per week (Saturday & Sunday 7AM – 7PM)
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
As a Front of House Security Officer, you will be the first point of contact for colleagues, contractors, and visitors, providing a warm, reassuring, and highly professional presence within our office environment. Visible, approachable, and engaging, you will ensure that all physical security systems are effectively monitored and managed, while also delivering services that go beyond traditional manned guarding. This role is central to creating a safe, welcoming, and well‑run workplace experience.
Job details – you’ll need to have demonstrable experience in:
Providing appropriate guarding security services to the business, including assistance, guidance, monitoring and advice on the physical security environment and fire and life safety systems
Maintaining working knowledge of all fire and security related policies and procedures, including CCTV Code of Practice
Providing customer focused Reception services, including issue of appropriate levels of access, ensuring visitor comfort and secure store of luggage
Acting as the primary building incident controller when needed, taking active leadership responsibility for control of the incident team and liaison with the emergency services and Senior Management Team as necessary
Maintaining vigilance of colleague car parking (including surrounding residential areas), actively managing resolution of issues or escalating where required and regularly patrolling and maintaining oversight of the loading bay and external areas of the building
Patrolling the premises to prevent and detect signs of intrusion, monitoring the building infrastructure failures and ensuring the building always remains secure
Essential skills/experience:
Ability to demonstrate effective communication, with a confident and professional approach
Proven capability to remain calm under pressure, directing colleagues of all grades in a clear, authoritative, and supportive manner during emergency situations
Strong conflict‑management skills, with the ability to remain composed and professional at all times
The interview process
Our interview process involves the below:
Recruiter Screening
Interview with Hiring Leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – for more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our career’s website. For this position, we’re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you’ll of course have fair access to support and adjustments throughout your recruitment journey.
Regrettably we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary, you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
