POSITION: Public Safety and Security Manager
DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA STATUS: Full-Time - Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
THE ROLE
The Public Safety and Security Manager is responsible for maintaining a safe, secure, and welcoming environment for guests, clients, employees, tenants, and visitors at the Wilmington Convention Center. This position oversees all public safety operations, security personnel, emergency preparedness programs, and security systems while supporting exceptional guest experiences and successful event execution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PUBLIC SAFETY AND EVENT SECURITY
- Develop and implement public safety and security plans for all events based on event requirements and risk assessments.
- Schedule, supervise, and direct all full-time, part-time, and temporary security personnel.
- Conduct interior and exterior facility patrols and investigate suspicious activities, safety concerns, and incidents.
- Monitor crowd management, traffic flow, ingress/egress points, and restricted access areas during events.
- Ensure compliance with facility security policies, procedures, and life-safety regulations.
- Respond to emergencies and coordinate appropriate action with law enforcement, fire, EMS, and other public safety agencies.
- Investigate and document incidents, accidents, complaints, and security concerns.
- Provide safety escorts for guests, clients, and employees as requested.
- Attend event planning meetings and collaborate with event managers to ensure appropriate safety and security staffing.
- Serve as Manager on Duty (MOD) as assigned.
EMERGENCY PREPAREDNESS & SAFETY
- Maintain and update the facility's Emergency Action Plan and emergency response procedures.
- Conduct emergency drills, tabletop exercises, and preparedness training programs.
- Coordinate emergency response planning with local law enforcement, fire departments, emergency medical services, and other public safety partners.
- Conduct facility risk assessments and recommend safety and security improvements.
- Participate on the facility Safety Team and assist in implementing corrective actions identified through inspections or incident reviews.
- Ensure compliance with OSHA, NFPA Life Safety Code, and other applicable safety regulations.
- Conduct CPR, First Aid, AED, fire safety, active threat, severe weather, and other emergency preparedness training for staff.
- Ensure routine fire and life-safety inspections are completed and documented.
SECURITY OPERATIONS
- Open and secure the facility as required.
- Manage and maintain all security systems, including access control, key management, badge systems, CCTV, and related technologies.
- Monitor facility access and ensure only authorized individuals enter secured areas.
- Enforce security procedures related to facility protection, crime prevention, and access control.
- Maintain accurate records, reports, logs, and security documentation.
- Coordinate with contractors, vendors, and service providers regarding security-related requirements.
DEPARTMENT LEADERSHIP
- Recruit, train, coach, schedule, and evaluate Public Safety personnel.
- Conduct performance evaluations and provide ongoing performance feedback.
- Lead departmental meetings and communicate expectations, policies, and procedures.
- Allocate staff and resources to support efficient operations and event execution.
- Develop and recommend policies and procedures that enhance safety, security, and operational effectiveness.
- Foster a culture of professionalism, accountability, customer service, and continuous improvement.
CUSTOMER & PARTNER RELATIONS
- Work collaboratively with all facility departments, event clients, contractors, vendors, and public safety agencies.
- Resolve guest, client, and security-related concerns in a professional and customer-focused manner.
- Represent the Wilmington Convention Center in a professional and positive manner at all times.
- Perform other duties as assigned by the General Manager, Assistant General Manager, or Director of Operations.
SUPERVISORY RESPONSIBILITIES
Directly supervises all Public Safety and Security personnel, including full-time, part-time, and temporary staff.
Responsibilities include recruiting, hiring, training, scheduling, coaching, performance management, employee development, disciplinary actions, and ensuring compliance with organizational policies and applicable laws.
SKILLS AND ABILITIES
- Thorough knowledge of security operations, emergency management, and life-safety practices.
- Strong leadership, team development, and decision-making skills.
- Ability to remain calm and exercise sound judgment during emergencies.
- Excellent interpersonal, customer service, and conflict-resolution skills.
- Strong organizational skills with the ability to prioritize multiple tasks and deadlines.
- Ability to prepare reports, conduct investigations, and maintain detailed records.
- Ability to operate security technology, CCTV systems, access control systems, radios, fire alarm systems, and related equipment.
- Ability to establish and maintain effective working relationships with law enforcement, fire services, emergency responders, clients, staff, and the public.
- Available to work flexible hours, including nights, weekends, and holidays.
- Excellent verbal and written communication skills.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- High School Diploma or GED required.
- Minimum of (5) years safety/security experience working in a supervisory capacity in a public assembly, hotel, or other commercial facility.
- Knowledge of effective emergency response and crisis management.
- Previous law enforcement experience preferred.
- CPR and 1st Aid certification preferred.
- Possession of a valid driver’s license.
COMPUTER SKILLS
- Proficient in Microsoft Office products such as Outlook, Excel and PowerPoint.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site – Wilmington Convention Center
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear; to lift and carry 40 pounds. This position may require work inside or outside of the building, as needed by events.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
