Fulfillment Supervisor

About the Role

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Responsibilities

• Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards
• Monitor order progress to ensure timely completion during the assigned shift
• Troubleshoot and resolve operational issues as they arise
• Provide clear instructions and guidance to team members to optimize performance
• Address team member concerns and escalate issues to management when necessary
• Train team members on cold storage best practices and safety guidelines
• Track and document order progress and team performance metrics using Tableau and Google Sheets
• Communicate with other teams and management using Slack, Geneva, and Gmail
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions
• Enforce adherence to Standard Operating Procedures (SOPs), with a focus on Pick and Pack, Inventory Counting, and Scheduling/Labor Utilization
• Ensure all orders meet company quality standards before dispatch
• Operate a pallet jack to move product as needed

Qualifications

• Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
• Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
• Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Ability to work in a cold production environment.
• Ability to stand for long periods, lift up to 50 lbs, and work in a physically demanding environment.
• Ability to push and pull up to 200 lbs.
• Strong ability to manage and motivate a diverse team.
• High level of accuracy in monitoring operations and fulfilling orders.
• To maintain a safe, productive, and drug-free workplace, employees may be subject to periodic drug and alcohol testing based on reasonable suspicion or following on-the-job accidents or safety violations, in accordance with applicable federal and state laws.

Benefits

🩺  Health Insurance coverage with Cigna

🌅 401k Plan

🥙 Family meal served daily

✅  Weekly payments

🚀 Opportunity for advancement