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Toronto, Ontario, Canada
Hybrid
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Support Experience engineering teams build and improve Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it.
Providing great support to users of all sizes is culturally important to everyone at Stripe. We are a group of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams. This includes the external-facing support interfaces (https://support.stripe.com/), content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products.
As a Full Stack Software Engineer on the Support Experience team, you will build engaging, responsive user interfaces that make it truly enjoyable to get help from Stripe.
You will have the opportunity to scale the contact platform that connects Stripe users with the teams that are best equipped to help them. This might involve implementing new API endpoints for use across multiple products, iterating on data pipelines to maximize visibility into our support operations, or adding to our billing pipeline so that we can offer paid support plans in new regions. We're also at the center of a genuine AI inflection point. Stripe's support operation is mid-transformation — AI-driven interactions have crossed a major threshold, and 2026 is about pushing that further. Join now to help build the foundation during the most consequential period in the org's history.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.