Full-time CRM Technical Lead (Salesforce)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Enterprise Solutions - Salesforce

Position Type:

Full-Time Support

Salary Range:

$50.93-$58.84-Hourly

Scheduled Weekly Hours:

40

Anticipated Start Date:

July 13, 2026

Length of Contract:

n/a

Posting Information

Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:

July 2, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

The CRM Technical Lead acts as a trusted advisor, responsible for engaging with business and IT users across the College to define roadmap and align business vision with scalable architectural solutions.  The incumbent works with the College’s clients and other CRM team members to define business processes, architect the customer’s implementation of CRM and design solutions. Work includes the entire software development lifecycle for configuration, customization, and integration of the CRM. 

The incumbent is responsible for the design of the technical architecture solution that may span multiple platforms and include integration and authentication across systems. Solutions should be built taking into consideration Salesforce best practices and recommended design standards. 

The incumbent will manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance with large data volumes, and built to scale. 

The incumbent will articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture on the Force.com platform.

The incumbent will become a highly certified and recognized Salesforce.com platform expert.

Required Qualifications

• Minimum three (3) year diploma/degree in Computer Science/Systems/Engineering/Information Systems or Business Administration with a Computer Major;

• A minimum of three of the SF Certifications out of:

  Data Architecture and Management Designer;

  Development Lifecycle and Deployment Designer;

  Identity and Access Management Designer;

  Integration Architecture Designer;

  Community Cloud Consultant;

  Platform Developer I;

• Minimum eight (8) years of implementation experience, including development, across the full software development lifecycle;

• Minimum of 4+ years of experience in a technical lead role or as a Sr. Salesforce Developer Administrator;

• Experience with key areas of enterprise architecture, including but not limited to: integration technologies, large volume data, single sign on, and master data management;

• Experience with other development platforms, preferably .net, or java, and/or ruby;

• General experience with real-time integration; experience with integration on the Force.com platform;

• Experience with multiple, complex, and at least one large Salesforce implementation project involving multiple releases, change management process, and/or multi-locale deployment;

• Understanding of best practices and design trade-offs, with the ability to communicate design choices;

• Experience with multiple, and at least one object-oriented, development patterns/principles;

• Awareness of mobile solutions and considerations;

• Awareness of data migration considerations, design trade-offs, and common ETL tools;

• Awareness of common third-party solution providers for Salesforce;

• Experience designing test plans and evaluating effectiveness;

• Experience with lifecycle methodologies;

• Participation in knowledge sharing and mentorship;

• Proven success with projects involving the skills and technologies above, with a portfolio of references to speak for the work;

• Knowledge of internet and cloud architecture paradigms.

* This position is paid at Payband L

* Vacancy is for P13137

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policy. https://www.algonquincollege.com/policies/hr26/ (subject to change).   

This position is subject to the terms of the Full-Time Support Staff Collective Agreement: SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com) 

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.