Purpose:
Develop personal clientele and be instrumental in the development, enhancement and success of the Jimmy Choo brand.
Roles and Responsibilities:
- Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
- Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
- Maintain a high level of product knowledge
- Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
- Sales standards
- Cash wrap standards
- Client book management
- Inventory management
- Customer and After Sales service
- Help clients make selections and assist in the try-on process
- Ensure compliance with all company policies, procedures and directives
- Attendance / Reporting for Work (Ulti-Pro) – clocking in and out
- Navigating through UltiPro Portal
- Uniform and Grooming Standards
- Lunch and Afternoon Breaks
- Lockers
- Organization at the workplace
- Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests
- End-of-Day Procedures (i.e. bag checks)
- Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
- Phone calls and emails
- Thank you letters
- Shipping merchandise out-of-town
- Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
- Proactively identify and pursue opportunities to achieve financial targets and increase sales
- Assist with inventory and special projects as needed
- Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
- Ensure visual standards are maintained at all times
- Understand the terminology associated with Jimmy Choo shoes and accessories
- Be proficient with the register system(s)
- Merchandise product
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Compensation Range:
Local Minimum Wage up to 0.00 USD
