Job Overview
The Concierge is responsible for the daily management of the front desk at its located office building lobby. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations.
Key Responsibilities
- Access control for guests, tenants, and vendors.
- Provide elevator assistance and door assistance to all guests.
- Provide customer service and assistance to clients, customers, and visitors.
- Daily activity report, access control reports, and incident reports daily.
- Observation and reporting of all safety concerns.
- Patrol the common areas.
- Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.
- Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
- Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates.
- Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office.
- Consistently and effectively uses software applications necessary to record and track work.
- Performs other duties as assigned.
Skills, Knowledge and Expertise
- High School Diploma
- Minimum of 2 years’ experience in customer-service related job
- Valid driver's license without major violations
- Flexibility to work after hours and weekends, as needed
- Flexibility to work through lunches (paid) on a constistent basis unless advance arrangements made in accordance with division/department policies.
- Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) by the state of Virginia or will be required to obtain certification within 60 days of start/transfer date.
- Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
- Strong sense of urgency
- Strong problem-solving, time management and communication skills
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision
