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Smyrna, Tennessee, United States
Onsite
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview
As a Shift Lead, you will ensure that the vision, culture, and core values of Dutch Bros are upheld on every shift. We look to our Shift Leads to be servant leaders within the shop, communicating with leadership on any internal or external feedback. They are the ones who do the hard, and sometimes less desirable, work so that the rest of the crew can focus on core values during shifts.
Job Qualifications
6 months of Broista experience at Dutch Bros preferred
No disciplinary action for the past 90 days, required
Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures
Successfully completed the most recent flowcheck (90% score or better) and on time
A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations
Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
Schedule:
This role requires that you have availability to work a minimum of 32 hours per week.
Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.
Key Result Area (KRA):
Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer:
Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shift
Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer
Be an expert on drink and operational fundamentals to execute Broista training:
Primary responsibility is to model and meet all expectations of the Broista role
Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment
Set Broistas up for success by covering all aspects of the Manifesto during training
Aid your Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties:
Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards, etc.
Communicate with your manager and share wins and opportunities for improvement with your shop leaders
Be a good role model. Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee Handbook
Aid the Shop Manager and Shop Leads in Inventory
Aid the Shop Lead and Shop Manager in ensuring shop setup and cleanliness standards are met
Work with the Shop Lead and Shop Manager in following up with Quality Assurance inspections and accountability process
Levels of Leadership Expectations
Anchor Points
Excellent Communicator: Communicate appropriate information up to your leaders, and communicate expectations to the crew while on shift.
Available: You must be able to work shift lead shifts and be present at shop meetings and culture building events.
Level-Up Arrow:
Effort + Skill x Attitude = Performance
Effort: Giving it your all! Wanting more for yourself and for others. Going above and beyond your own perceived capabilities.
Skill: Being a master at the craft. Having high emotional intelligence and a great understanding of people. Keeping a mindset and heart to be a student of the game.
Attitude: Have an attitude that is unshakeable. Be resilient and optimistic. “To be so strong that nothing can disturb your peace of mind.
* You must also demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows).
Employee Benefits & Perks
Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to our Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Full-time shift lead also receives:
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Paid holidays (6 per year)
*More details on all benefits provided after onboarding
Physical Requirements
Constant standing/walking, up to 10 hours at a time
Occasional stooping, kneeling, or crawling
Occasional pushing, pulling, lifting, or carrying up to 65 lbs
Possible exposure to extreme heat and/or cold temperatures
Occasional ascending or descending on ladders and ramps
Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
Constantly receiving detailed information through oral communication
Constant clarity of vision at near and/or far distances
Constant cash handling requiring mental math
Constant talking, expressing, or exchanging ideas by means of verbal communication
*Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move. The amount of relocation compensation varies and is based on the total distance of the relocation (among other variables).
Compensation:
$11.50 per hour base pay + an average of $5.75 per hour in tips
What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2025 reporting.
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
