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Naples, Florida, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.What you will have an opportunity to do:
You will have the opportunity to create memorable guest experiences by providing safe, friendly, and reliable transportation to the beach. As a Tram Driver, you will be a key point of contact for guests, offering assistance, directions, and helpful information while ensuring timely and comfortable transit. This role allows you to interact with guests daily, support
resort operations, and contribute to a positive, team-oriented atmosphere while developing strong customer service, communication, and safety skills.
If you enjoy engaging with people from all over the world, creating meaningful connections, and going the extra mile to “WOW” guests, we want you!
Your Role:
· Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
· Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
· Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
· Communicate tram schedule and resort information clearly and accurately to guests.
· Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
· Perform routine pre-trip and post-trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
· Enforce resort transportation policies and safety rules courteously and consistently.
· Maintain cleanliness and organization of the trams.
· Respond to guest concerns and service recovery situations in a professional manner that “WOWs” guests when expectations are not met.
· Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
· Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.
What are we looking for?
· Someone who is available to work a flexible schedule to include nights, weekends and holidays
· Someone with a High school diploma or equivalent
· Someone with previous experience customer service experience
· Someone with a strong desire to make an impact on other people
· Someone with an outgoing and engaging personality
· Someone with strong Computer skills
Compensation:
$14-
$14Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.