FullStack - Senior Manager

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a FullStack - Senior Manager, you will lead and manage the delivery of managed services, focusing on transitioning and running services, managing delivery teams, and optimizing processes to support clients across various functions. Within our Technology Consulting practice, you will leverage your skills and network to deliver quality results, motivating and coaching teams to solve complex problems. You will apply sound judgment, recognizing when to take action and when to escalate, while developing and sustaining high-performing, diverse, and inclusive teams.

In this role at PwC Acceleration Center India, you will focus on continuous improvement and optimization of managed services processes, tools, and services. You will craft and convey clear, impactful messages that tell a holistic story, apply systems thinking to identify underlying problems, and validate outcomes with clients. Your ability to navigate complexity and demonstrate composure in challenging situations will contribute to the success of our firm.

Responsibilities

- Leading the transition and management of outsourced services to streamline client operations and enhance efficiency
- Overseeing delivery teams and managing performance to meet client expectations and service level agreements
- Implementing process optimization strategies to improve managed services tools and workflows
- Utilizing project management skills to coordinate and deliver complex service management projects
- Applying systems thinking to identify and address underlying problems and opportunities within managed services
- Directing teams through challenging situations, maintaining composure and providing strategic guidance
- Crafting and conveying clear, impactful messages to stakeholders, confirming alignment and understanding
- Validating outcomes with clients, incorporating feedback to refine service delivery and performance
- Developing and sustaining diverse, inclusive, and high-performing teams through coaching and mentorship
- Managing budgetary aspects of service delivery, confirming cost-effective solutions and resource allocation
- Driving continuous improvement initiatives to enhance service quality and operational performance
- Engaging with stakeholders to build relationships and foster collaboration across service delivery functions

What You Must Have

- At least a Bachelor's degree & 15+ years of experience in software development and application support with strong experience in Full Stack development
- Certifications such as PMP, Agile (Certified ScrumMaster), or Oracle Java certifications
- Proven expertise in Java/J2EE technologies including frameworks such as Spring, Hibernate, and RESTful services

What Sets You Apart

- Demonstrating skills in Automation Framework Design and Development
- Utilizing Business Process Automation (BPA) for strategic transformation
- Excelling in Operational Performance Management (OPM) strategies
- Leading initiatives in Continuous Process Improvement
- Managing complex Service Level Management projects
- Developing innovative solutions for Digital Transformation
- Applying systems thinking to identify underlying opportunities

Travel Requirements

Up to 20%

Job Posting End Date