## **Our Mission**
We are building the future of performance management in customer experience roles with AI. The workforce today is evolving fast, and customer-facing roles are now blended: human and AI. Customer support quality and training have always been a challenge - the last department to get budget, always viewed as a cost center, always strained for resources. And yet it’s always been the moment of truth: when the rubber hits the road, the first impression a customer has of the product and the company they chose to trust.
Quality standards have always varied, with far fewer resources than actually needed. Understaffed but mighty CX teams have operated on a best-efforts basis for years—but this is no longer necessary with AI. Resources become infinite, but risks and complexity increase too.
Our mission is to build the Performance Management layer for Human and AI CX Teams. Intryc is trusted by multi-billion dollar companies and fast-growing startups like [Deel.com](http://Deel.com), MaintainX, Preply, Blueground, Fyxer AI, Ziina, and more.
Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training modules for their agents.
**About us**
Behind Intryc is a squad of ex-Meta, Amazon, Revolut, Confluent, and Twitter folks who spent over 7 years leveling up customer experience for these companies. We know first hand how painfully manual, repetitive, and error-prone Support QA processes are. That’s why we built Intryc, to solve this so that customer support teams can focus on what really matters to them – their customers and business goals.
Our passion that fuels our mission at Intryc comes from our conviction that we are at an inflection point, fuelled by the rapid evolution and proliferation of GenAI and LLMs, that will fundamentally change how humans interact with the digital and physical world. Even though LLMs are still nascent in their adoption and far from perfect in their everyday use, we believe that we’re experiencing a turning point similar to the dawn of the internet in our every day lives. Human-LLM interactions are rapidly evolving and have the potential to provide tenfold improvements in how things are done today across various industries and functions.
**Our Culture**
At Intryc, we don’t hide behind fancy job titles or set up bureaucratic processes. Instead, we treat our people equally and fairly and give them full freedom and autonomy to create something awesome. We care deeply about our customers and strive to create something big that will add value to the world in each interaction. We make mistakes, we learn from them, move on, and we back everything up with data and logic. It’s all about getting stuff done and owning what we do. We’re bringing onboard exceptional talent to help us build the world’s leading Performance Management platform for CX teams.
**Our Values**
* Fired up and Get Shit Done
* Customer obsessed
* Be open, transparent, and accountable
* Be smart, humble, and empathetic
* Be frugal
* Take action if the outcome is reversible
### **Why This Role Matters**
We’ve 10x’d revenue in the past year and are on track to triple it this year. We’re expanding our founding engineering team with top talent to help us deliver our ambitious roadmap.
**What we are looking for**
We're looking for a self-starter Full Stack Engineer who enjoys building highly scalable infrastructure, especially using AWS and cutting edge infrastructure tools, in a fast paced environment. You will be in charge of build end to end infrastructure systems to host all our apps and will collaborate closely with all members of our team. You should be a problem solver, think analytically, and communicate well.
**What you will be doing**
* Defining the design and building scalable software.
* Developing client-side and server-side applications and secure internal and public APIs.
* Contribute to a high-quality codebase, develop tests, and participate in code reviews.
* Owning the full product development lifecycle for new internal infrastructure and product experiences end-to-end.
**What you will need**
* 3+ years of experience as a full-stack developer, ideally working on B2B SaaS products.
* Located in the SF Bay Area and willing to work in-office.
* Proficiency in Python with a strong foundation in its ecosystem.
* Strong experience with frontend development (React, Typescript).
* Solid experience in backend development with Python, including frameworks like Django, Flask or FastAPI.
* Strong knowledge of algorithms and data structures with the ability to implement and optimize them effectively.
* Experience in building and deploying robust, scalable web applications.
* A keen analytical mind with strong problem-solving and creative thinking skills.
* Excellent communication skills, with the ability to articulate technical concepts clearly and effectively.
**Preferred Experience**
* Experience with scripting languages.
* Experience with AWS and developing CI/CD pipelines.
* Knowledge in managing load balancers, EC2/ECS instances, and scaling infrastructure.
**Benefits**
* You’ll get to work with incredible talent in a hot and fast-growing start-up in the Gen AI and LLM space.
* Generous stock options.
* Competitive salary.
* 25 days of holiday a year plus bank holidays.
* Ad hoc in-person sessions to jam with the rest of the team in Central London.
* Pension plan.
* Private health insurance.
* We’ll arm you with all of the latest tech equipment.
Visa sponsorship is not available for this role.
