Onsite
At Avanade, we see how the power of Microsoft Business Applications (Biz Apps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human-centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people. Come join us
As a CRM Business Analyst for Dynamics 365 CE, you will play a key role in ensuring successful delivery and go live of CRM projects. You will manage documentation, drive user interactions on system requirements, and test application functionality. Leveraging your CRM expertise, you will triage bugs, propose solutions, and act as the vital link between end users and the developer team.
You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.
Key Responsibilities
Coordinate go‑live and testing activities as the primary point of contact for end users.
Maintain and update project documentation, including requirements and process flows.
Triage and manage bugs and respond to user queries.
Collaborate with developers to resolve issues and propose practical solutions.
Work with external teams to define and support integration specifications.
Support data migration by translating business requirements into functional mapping logic and validating data integrity between systems.
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Skills and experiences
Bachelor’s degree (or equivalent) in a relevant discipline
3+ years of hands‑on experience with Microsoft Dynamics 365 CRM / CE, including CRM modules
Proven track record in client-facing roles, acting as the primary bridge between end users and developer team.
Experience as a Business Analyst or Tester across the full SDLC, specifically in D365 CRM implementation.
Demonstrated ability to translate complex business requirements into clear documentation easily understood by end users .
Hands-on experience in data mapping, transformation logic, and testing for data migration activities where D365 is the target system.
Strong analytical skills to triage system bugs and propose functional solutions that align with business needs and system design.
Would be great if you have
Confident stakeholder management and communication skills.
Proficiency in navigating and configuring D365 CRM.
Experience in end-to-end business analysis, documentation, and testing.
Strong analytical thinking to resolve complex functional and technical challenges.
High degree of personal resilience and adaptability to navigate ambiguity, manage conflicts, and thrive in fast-paced environments.
Understanding of high-level system architecture - SaaS, system integration, database structures, and data migration.
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