Your role

Based in Sydney, the Trading Support Analyst will work closely with the front office team and collaborate with key internal stakeholders, including Sales, Dealing, Settlements, Compliance, and Regulatory teams, to support client onboarding, trading operations, and ongoing client service. Acting as a key point of contact for both internal teams and external clients, the successful candidate will help ensure seamless trade execution, timely settlements, and efficient resolution of client queries.

The ideal candidate will be proactive, detail-oriented, and highly organised, with strong communication, stakeholder management, and Mandarin language skills to effectively support Mandarin-speaking clients. The ability to communicate fluently in Mandarin and English will be highly regarded. The successful candidate will also be comfortable managing multiple priorities in a fast-paced, high-performing environment.

This role offers an excellent opportunity to develop a strong understanding of financial markets and trading operations, with the potential to progress into a front-office role over time.

What you'll be doing

The successful candidate will work closely with the front office team across all trading support functions, acting as a key point of contact for internal stakeholders, including Settlements and Sales teams, as well as external clients. The role will support client onboarding, trading operations, account management, and the timely resolution of client queries, with a particular focus on servicing Mandarin-speaking clients.

The ideal candidate will be proactive, detail-oriented, and highly organised, with strong communication and interpersonal skills in both Mandarin and English. They will be able to manage multiple priorities and thrive in a fast-paced, high-performing environment. This role also offers an excellent opportunity to develop a strong understanding of financial markets and trading operations, with the potential to progress into a front-office position over time.

Key Responsibilities

Onboarding

• Manage the client onboarding process, acting as an intermediary between internal Compliance teams and clients or prospects.
• Coordinate document collection, KYC verification, and account setup.
• Communicate effectively with Mandarin-speaking clients to facilitate a smooth and efficient onboarding experience.

Post-Onboarding

• Serve as the main point of contact for existing clients, including Mandarin-speaking clients.
• Handle portal-related queries and day-to-day payment or settlement issues.
• Support account management activities for Strategists and Dealers.
• Conduct platform demonstrations and assist with client training sessions in both Mandarin and English, where required.

Dealing Support

• Provide pre- and post-trade assistance to clients and Dealers.
• Ensure the smooth execution and settlement of trades, including monitoring deadlines and liaising with the Settlements team.
• Track and resolve missing or delayed payments, including MT103 follow-ups.
• Assist Mandarin-speaking clients with trading-related queries and payment or settlement follow-ups.

General

• Support the Dealing and Strategy teams with administrative and compliance-related tasks, including:Credit requests and document management.Trade monitoring and reporting.Audit and compliance review coordination.
• Identify and propose process improvements to increase efficiency and accuracy.
• Work with Regulatory teams to meet post-trade commitments.
• Ensure regulatory documentation and client classifications are kept up to date and comply with internal and external requirements.
• Collaborate with internal stakeholders across Sales, Dealing, Settlements, Compliance, and Regulatory teams to ensure a high standard of client service.

Skills and Requirements

• Strong communication and interpersonal skills, with fluency in Mandarin and English to support Mandarin-speaking clients and stakeholders.
• Proven experience dealing with internal and external stakeholders at a senior level.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks.
• High attention to detail and accuracy under pressure.
• Ability to work collaboratively across teams and contribute to process enhancement initiatives.
• Ability to communicate effectively with Mandarin-speaking clients regarding onboarding, trading support, payments, settlements, and general account-related queries.
• A proactive and client-focused approach, with the ability to work independently and manage multiple priorities in a fast-paced environment.

About Corpay

About Corpay

 

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

 

Transparency & Compliance

 

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

 

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

 

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

 

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.