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San Jose, California, United States
Onsite
About the Role
We are looking for a hands-on IT GenAI Tools Support Engineer to own the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. You will be the internal expert and go-to resource for vibe coding tools — helping engineers, and business users get maximum value from AI pair-programming and agentic workflow platforms.
Key Responsibilities
Tool Deployment & Administration
Deploy, configure, and maintain enterprise licenses for GitHub Copilot, Cursor, Claude Code, Cowork, and Microsoft 365 Copilot across the organization.
Manage seat provisioning, policy configurations, SSO/SAML integrations, and access controls for all GenAI tools.
Coordinate with IT security to enforce data loss prevention (DLP) policies, code snippet exclusions, and compliance guardrails within each platform.
Enablement & Adoption
Design and deliver onboarding programs, live demos, and self-service guides for developers, power users, and business teams.
Build and maintain an internal knowledge base of prompting best practices, tool-specific workflows, and use case playbooks.
Track adoption metrics (active users, feature utilization, time-to-value) and report to leadership monthly.
Integration & Automation
Integrate AI tools with existing developer toolchains — GitHub Enterprise, VS Code, JetBrains IDEs, Azure DevOps, Jira, and Microsoft Teams.
Set up Claude Code/Cowork agents and MCP connectors to automate internal workflows (document generation, ticket triage, code review, etc.).
Work with M365 Copilot extensibility (Copilot Studio, plugins, Graph connectors) to surface enterprise data in AI responses.
Support & Troubleshooting
Serve as Tier 2/3 support for GenAI tooling issues — diagnosing authentication failures, IDE plugin conflicts, API connectivity, and performance degradation.
Monitor tool health via admin dashboards and vendor portals; coordinate with vendor support on escalations.
Evaluate and test new tool updates, model upgrades, and beta features before broad rollout.
Security & Compliance
Ensure all AI tools meet company data governance standards — particularly around code not leaving the enterprise boundary.
Maintain audit logs for AI tool usage and assist in quarterly compliance reviews.
Stay current on Anthropic, GitHub, Microsoft, and Cursor policy changes that affect enterprise deployments.
Required Qualifications
3–5 years in IT engineering, developer tooling, or enterprise software administration.
Bachelor’s degree in Computer Science, Engineering, or related technical field.
Hands-on experience with at least 3 of the 5 tools: GitHub Copilot, Claude Code, Cowork (Anthropic), Cursor, Microsoft 365 Copilot.
Solid understanding of IDE ecosystems (VS Code, JetBrains) and developer workflows.
Familiarity with SSO, OAuth, SCIM provisioning, and enterprise identity platforms (Okta, Entra ID / Azure AD).
Experience with REST APIs, webhooks, and light scripting (Python or JavaScript) for automation and integrations.
Strong communication skills — able to explain AI concepts to both technical engineers and non-technical business users.
Preferred Qualifications
Experience managing GitHub Enterprise or Azure DevOps at an org level.
Exposure to LLM prompt engineering, RAG patterns, or MCP (Model Context Protocol) server setup.
Microsoft 365 Copilot admin experience — including Copilot Studio and Graph connector configuration.
Familiarity with enterprise security standards (SOC 2, ISO 27001) as they apply to SaaS AI tools.
Prior experience rolling out tools to 500+ users in a regulated or enterprise environment.
Job Location
San Jose, CA (in-person/onsite position)
The hourly range for California is $48.79 to $90.62 per hour. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Please note that the hourly range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.