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Phoenix, Arizona, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
Join us in launching a state-of-the-art training facility and hotel developed in partnership with McCarthy Building Companies, Inc. McCarthy Building Companies, Inc.
Responsibilities:
The General Manager will lead the campus through pre-opening and ongoing operations, establishing a service culture aligned with the McCarthy ecosystem. This hands-on leader will direct planning, meetings, critical-path execution, team development, stakeholder relationships, and operating performance to deliver an efficient, distinctive experience from opening day forward.
Strategic Leadership:
- Develop and execute a comprehensive strategic for pre-opening, launch, and sustained campus performance.
- Build an operating culture rooted in McCarthy’s values, with a strong focus on learning, leadership development, accountability, and collaboration.
- Translate customer needs and preferences into a consistent guest journey that reflects the McCarthy way.
- Establish measurable long-term goals, performance standards, and reporting rhythms to ensure results.
Team Leadership:
- Lead workforce planning, recruitment, onboarding, training, and performance management; build a high-performing team prepared to deliver the campus vision from day one.
Operations Management:
- Partner with construction, ownership, and key stakeholders to coordinate readiness, resolve risks, establish operating procedures, and ensure a seamless transition from construction to opening.
Financial Management:
- Develop and manage budgets, forecasts, controls, and performance reporting while optimizing expenses without compromising service, safety, or quality.
Facilities Management:
- Protect and enhance the campus’s physical assets through preventive maintenance, lifecycle planning, appearance standards, and timely corrective action.
- Implement practical sustainability initiatives that reduce environmental impact, resource use, and operating costs.
Regulatory Compliance:
- Maintain current knowledge of applicable hospitality, employment, licensing, and operating regulations, and implement processes that support full compliance.
- Maintain rigorous health, safety, security, and emergency-preparedness standards for associates, guests, and visitors.
Our Culture: Empowered to Make a Difference
- At Pyramid Global, we value, support, and recognize the distinct contributions of every team member.
- We foster growth, collaboration, and accountability while empowering associates to create personalized, memorable experiences for guests and communities.
Our Values:
People First, Integrity, Excellence
- People First: We build talented, diverse, and engaged teams grounded in trust and respect.
- Integrity: We act honestly, take ownership, and hold ourselves accountable.
- Excellence: We exceed expectations through disciplined execution, innovation, and continuous improvement.
What are we looking for?
Successful candidates will demonstrate:
- A proven record of success as a General Manager of a hotel, resort, or comparable hospitality operation.
- At least five years of progressive hospitality leadership experience, including responsibility for teams, operations, and financial results.
- Construction, renovation and project management experience strongly preferred.
- A college degree - preferably in hospitality, travel, tourism, or business—or an equivalent combination of education and experience; independent, high-end lifestyle hotel experience is preferred.
- Knowledge of Arizona and federal employment laws and related compliance requirements preferred.
- A demonstrated ability to build trusted, productive relationships with owners and key stakeholders.
- Exceptional leadership, communication, judgment, critical-thinking, and problem-solving skills.
Compensation:
$150,000-
$160,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
