P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS.
If you inspire others and are interested an opportunity to lead – search no further!
The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work.
People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.
The successful candidate will serve as a steady, balanced leader focused on:
- Administrative and operational tasks and functions
- Strategic Planning
- Business plan development and championing its implementation
- Accreditation, Certification and other Medical SOPs
- Client Care, Patient Care and Compliance
- KPI management, Best Practices and Operational SOPs
- Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
- Teambuilding and Professional Development, considering patient and hospital needs
- Human Resources Management & Conflict Resolution
- Hiring, Onboarding, Training
- Performance Reviews
- Client Service & Hospital marketing support
- Monthly analysis and reporting, and operationalizing areas for improvement
Pets
- Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care
- Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
- Expand clinical services and service offerings
- Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses
People
- Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
- Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
- Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching
- Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
- Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare
- Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital
- Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
- Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
- Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals
- Act as a positive role model, using a collaborative approach and assuming positive intent
- Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork
- Set others up for success and foster open, proactive, and cooperative relationships
- Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
- Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions
- Assist in developing industry leading compensation, benefits and rewards programs
- Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members
Practice
- Develop annual budgets and short- and long-term business plans for Hospital
- Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes
- Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms
- Oversee regular strategy & budgeting meetings
- Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
- Ensure the Hospital is efficient & profitable
- Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand
- Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated
- Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels
- Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc)
- Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases
Qualifications & Experience:
- Proven team-oriented communicator with experience in effectively coaching, advising and leading people
- Proven ability to build and nurture relationships at all levels
- Ability to negotiate, influence and communicate in a clear and effective manner
- Proven experience implementing sustainable solutions and creating impact
- An approach that is progressive, strategic, humble, and achievement oriented
- Experience leading and supporting significant growth
- A vision to foster an inclusive, employee-centric culture
- In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives
- 5 years or more of experience in hospital operations with budget management and profit and loss responsibility
- Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred
- Knowledge of veterinary practice management software, such as AVImark, is preferred
- Experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an asset
- Certified Veterinary Practice Management designation or similar is an asset
- College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset.
- A love for animals!
Total Compensation - we will support your personal, financial, and professional growth through:
- A Competitive Wage Rate
- A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
- Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)
- Enhanced Mental Health Practitioner Coverage
- P3 Pawsitive Health & Lifestyle Spending Account
- Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE
- Employee Assistance Program
- Paid Licensing & Membership Dues
- Paid Vacation Time
- Paid Sick & Personal Emergency Days
- Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)
- Clothing Allowance
- Eligibility for EBITDA-based Performance Bonus
We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.
Contact: Submit your Resume & Cover Letter to jobs@p3vetpartners.ca today!
