We have an exciting opportunity at nbn for a General Manager AI Process Redesign. This role will report to the Executive General Manager, AI Acceleration & Process Excellence.
A bit about your role
As the General Manager AI Process Redesign, you are accountable for shaping and embedding AI‑ready, enterprise-wide processes that support nbn’s simplification and digitisation ambitions. The role leads large-scale, end-to-end process and workflow redesign, removing duplication, reducing manual intervention and creating consistent, repeatable ways of working that enable AI and automation to scale safely and effectively across the organisation.
You will work in shared accountability to deliver measurable improvements in operational efficiency, time savings and cost reduction, ensuring workforce and effort impacts are clearly quantified and embedded through role and workflow redesign. A cohesive enterprise AI-ready process target state is defined and maintained, aligned to simplification, digitisation, autonomy and value realisation.
The role also uplifts the enterprise approach to process excellence through a consistent redesign playbook, supported by robust governance and quality standards, while building and coordinating the capability required to deliver sustained, scalable outcomes across nbn.
A bit about you
The successful candidate will bring extensive experience leading large-scale, cross-enterprise transformation or operational excellence initiatives within complex, regulated or asset-intensive environments. You have a proven ability to design and embed end-to-end process redesign, driving simplification, standardisation and improved efficiency enterprise wide, while removing duplication and enabling scalability.
With a strong, hands-on understanding of process improvement methodologies, you are comfortable translating strategy into practical, sustainable execution. You have a grounded understanding of AI, automation and data concepts, allowing you to design AI-ready processes, embed appropriate controls and partner effectively with technical teams.
You are known for your collaborative and inclusive leadership style, and ability to bring together diverse perspectives.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a permanent opportunity and applications will close at midnight on Friday, 29th May 2026.
To be eligible for this role, you must have full working rights in Australia.