General Manager, Corporate Restaurants, Tim Hortons, Canada

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a two individual restaurants. The RGM operates under the direction of the Area Franchise Lead and directly manages a team of Managers, Assistant Managers, Hourly Shift Supervisors and Team Members (20-45 employees). 

Summary of Responsibilities:  

Profitability  

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes  

• Reviews key P&L lines to increase profitability for the restaurant  

• Drives sales through proactive guest service, people development & operations management  

Guest  

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility  

• Manages the guest experience through operations and timely response to Guest issues  

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues  

• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives  

People  

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team  

• On-boards new team members by training and guiding them through the certification process  

• Inspires the restaurant team by effectively managing individual and team recognition programs  

• Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance  

Operations  

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling  

• Enforces compliance with government regulations, employment laws and BKC policies  

• Ensures that restaurant upholds operational and brand standards  
    

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary  

Qualifications and Skills:  

• Must be at least eighteen (18) years of age  

• High School Diploma or GED required, 2 years of college preferred  

• 1-2 years of previous restaurant management experience  

• Strong understanding of P&L management & drivers of restaurant profitability  

• Ability to prioritize own and others’ work and time to meet deadlines and objectives  

• Demonstrated leadership skills  

• Demonstrated understanding of guest service principles  

• Available to work evenings, weekends and holidays  

• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant 

Base salary range of $80,000 – $95,000CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.