Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Summary
The General Manager at Action Property Management is a dynamic leader who oversees the daily operations and overall management of a premier residential community. This role is pivotal in fostering strong relationships with homeowners, Board members, and on-site teams while ensuring the property’s standards align with Action’s core values and service excellence. The General Manager leads with integrity, strategic vision, and a commitment to continuous improvement, driving exceptional client satisfaction and operational efficiency.
Ideal Candidate
This is a primarily hybrid position with occasional on-site visits for property inspections, meetings, and other community-related needs. Candidates must be comfortable working independently in a hybrid environment while maintaining strong communication, organization, and accountability.
The ideal candidate brings experience in HOA or community association management and is well versed in association financials, budget preparation and oversight, architectural review applications and packets, governing documents, Board meeting preparation, and other administrative processes essential to effective community management.
A strong emphasis on administrative execution and documentation is essential. The ideal candidate is comfortable managing a high volume of paperwork, processing and tracking documentation, coordinating approvals, maintaining accurate records, and driving outstanding items to completion. This role is best suited for someone who is proactive, exceptionally organized, deadline-driven, and able to move multiple administrative priorities forward without sacrificing accuracy or service quality.
Compensation: $85k/year base, plus benefits!
Key Responsibilities:
- Ensure team adherence to company policies, procedures, and performance standards.
- Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
- Attend Board meetings, prepare detailed management reports, and present strategic recommendations.
- Oversee daily operations to maintain high standards of property quality, safety, and service.
- Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.
- Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.
- Ensure compliance with all local, state, federal regulations, and company policies.
- Promote community engagement through events, communications, and homeowner outreach.
- Drive long-term strategic planning and identify opportunities for improvement and innovation.
How You Will Make an Impact (Job Duties)
- You will be the expert consultant to the Association and the Board of Directors on:
- California Common Interest Development laws
- Davis Stirling Common Interest Development Action.
- Civil Codes applicable to non-compliance issues.
- Building Operations
What You'll Need (Requirements / Qualifications)
- 3-5 years of onsite HOA General Management experience
- CMCA certification or ability to obtain within 6 months.
- Keen knowledge of budgets and the budgeting process.
- Strong knowledge of audits, reserve studies, bidding process, and Association governing documents.
- Strong verbal and written communication skills.
- Effective presentation skills.
- Exceptional time management skills and ability to work independently.
- Commitment to following up on all issues in a timely manner.
Why You'll Love Working at Action
Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, company-observed holidays for qualifying team members and of course, your birthday too!
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
