General Manager (Retail)

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary 

Lead the retail property team in meeting the client’s objectives while overseeing the management, operations, specialty leasing, marketing and financial aspects of a shopping center. This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate JLL employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of JLL and the client.

 

Job Responsibilities  

 

Management, Operations and Marketing

·       Maintain safety, cleanliness, and integrity of all areas of buildings, systems, and equipment for all property users

·       Prepare team to respond in emergency and crisis situations

·       Have thorough knowledge of area market including all competitive properties and area demographics

·       Maintain an appropriate level of involvement in community affairs representing both the property’s interest and the interest of JLL § Enforce all tenant lease requirements

·       Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager

·       Demonstrates strong operational knowledge of property management with proven ability to identify inefficiencies, implement process improvements, and enhance property performance and appearance while maintaining tenant satisfaction and asset value.

·       Establish an effective working relationship with all store managers and other key merchants, including specialty tenants to understand and drive sales

·       Conduct comprehensive property condition assessments and maintain detailed operational needs analyses to optimize operational and capital expense planning and prevent deferred maintenance

·       Negotiate and manage all major vendor contracts, service agreements, and insurance policies with a focus on cost containment while maintaining quality standards

 

Leasing

·       Work in conjunction with property’s leasing agent to execute new and renewal leases to meet or exceed client objectives

·       Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue

·       Maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs

·       Negotiate all tenant rent reduction or termination requests the property’s leasing agent to ensure budgeted leasing activity occurs

Accounting 

·       Develop and implement an annual business plan to achieve budgeted net operating income for property

·       Manage property’s capital expenditures to budgeted levels § Direct the preparation and implementation of all annual financial reports including the annual budget, management plan, marketing plan, marketing budget, and monthly reports.

·       Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports

·       Monitor and assist in the collections of all rents and execute appropriate collection process

·       Oversee all property-level financial controls including audit compliance, accounts payable/receivable processes, and monthly financial reconciliations

Client Relationship

 

·       Establish and maintain an effective working relationship with the property’s asset manager

·       Function as primary point of contact to asset manager for all issues relating to the property

·       Interact frequently with property’s regional managers and leasing team to ensure consistent high-quality interaction with asset management firm

·       Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by JLL

·       Develop and propose value-enhancement initiatives such as common area upgrades, sustainability programs, and asset optimization to drive property competitiveness and asset appreciation

 

Employee Management

·       Direct and supervise the activities of all property employees

·       Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports

·       Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms § Coordinate appropriate training for property personnel

·       Establish course of action for team to accomplish goals and evaluate results

 

 

Skills and Knowledge  

·       Competency using Microsoft Office, navigating the internet, general use of personal computer

·       Proficiency in Yardi and Forecast Manager preferred.

·       Excellent verbal and written communication skills · Demonstrate leadership and professionalism

·       Ability to problem solve and provide actionable and positive feedback

·       Ability to work both independently and within a team environment

·       Ability to work collaboratively with cross-functional groups

·       Flexible and able to work in a fast-paced environment

 

License- Real Estate License Required

Education/training – Bachelor’s degree (B.A./B.S.)     

Years of relevant experience –8-10 years of experience in retail property management

Physical work requirements and work conditions- Can involve standing and walking; working nights and weekends.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Nichols Hills, OK, Oklahoma City, OK

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.