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Elsiesriver, Western Cape, South Africa
Onsite
Full-time | Remote | CET Business Hours
We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.
You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.
This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.
You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.
Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.
Responding to customer enquiries via email and other written channels — professionally and promptly — in German
Resolving issues, complaints, and questions with empathy and efficiency
Ensuring every customer interaction reflects the company's standards and brand voice
Identifying recurring issues and flagging them to the broader team
Keeping records accurate and up to date
Collaborating with internal teams to ensure seamless customer experiences
Native or fluent German speaker — this is a hard requirement; all customer communication is in German
Proven customer service experience — you've done this before and you're good at it
Experience in ticketing systems
Excellent written German — clear, professional, and warm; this will be assessed during the interview process
Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
Calm under pressure and able to handle difficult customer interactions with professionalism
Comfortable working remotely and independently within a structured team environment
Available to work CET business hours (Mon–Fri)
Competitive salary (discussed during the interview process)
Fully remote position
Paid annual leave
Exposure to a dynamic, growing European consumer brand
Supportive team culture and ongoing learning opportunities
Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals
At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.
