C.H.Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division. In this position, you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. You will be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Understand and input applicable financial components of shipments to generate correct billing for customers
- Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
- Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Create, maintain, and update shipments in Navisphere, ensuring accurate data
- Provide complex quotes based on needs of network
- Coach and train others on pricing strategies
- Provides track and trace service to customers and generates shipment documents
- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Facilitate Relationships:
- Builds great relationships with customers, responding timely and following up on issue resolution
- Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
- Act as a key customer contact and subject matter expert
- Lead by example when it comes to customer outreach, retention, and expansion
- Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
- Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
- Monitor customer shipments trends and its impact to our processes and operations
Other Activities:
- Ensure customer SOPs are maintained and adhered to
- Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
- Provide support to Sales Executives and Account Managers for customer reporting
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Required:
- High School diploma or GED
- Minimum 1 year of Global Forwarding industry experience
- Advanced proficiency in Microsoft Office Suite of programs
- Site Specific: Fluent in local language and English (written and verbal)
Preferred Qualifications:
Preferred:
- Associate’s or bachelor’s degree from an accredited college or university
- Knowledge or coursework in Supply Chain, Logistics, or International Business
- Basic understanding of Quality Management (ISO 9001)
- Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
- Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
- Proactive, ambitious, hardworking, and analytical mindset
- Excellent written and oral communication skills
- Ability to work in a fast-paced and deadline-driven office environment
- Proven track record of dealing with customers and being client focused
- High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
- Site Specific: Fluent in the local language
- Site Specific: Ability to speak multiple European languages
- Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
- Values a diverse and inclusive work environment
Benefits
• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
