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Somerville, Massachusetts, United States
Onsite
Not Available
Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.
We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.
Global Services is the team customers reach when they have a critical print failure before a deadline, when a dental lab needs a printer back online the same day, or when a contract manufacturer is scaling from three printers to thirty. We run technical support, field service, and self-service via AI and our support site across the Americas, EMEA, and APAC.
This role reports to the Global Head of Services and exists to take on the problems nobody currently owns: the ones that cut across regions, span Services and Product and Sales, and have no obvious answer on day one. You'll define the problem, build the case, get the org aligned, and then actually ship the change. Alongside that, you'll carry real operating responsibility, because we want strategists who are accountable for performance and results.
You will own our AI and self-service strategy and lead the team who is transforming our post-sales customer experience. This role will be at the forefront of our most exciting initiatives, launching new capabilities that strengthen our reputation for the best in class customer support. This role also provides a path to regional and global leadership of our services team.
Services touches every customer Formlabs has, which means the problems here are real and the feedback loop is short. You'll have direct access to executive leadership, ownership of initiatives that show up in company goals, and a clear path toward running a global services organization. We're a team that promotes from within, and this role is designed as a step toward senior leadership rather than a permanent staff position.
Compensation
Every Formlabs employee receives equity because everyone contributes to building the company. You’ll have the opportunity to share financially in the value we create together, with a shared incentive to build a business that succeeds over the long term. Equity will be a significant portion of your total compensation, and will increase over time in proportion to your impact. The base pay will be determined by your skills, qualifications, experience, location, and expected impact on the organization.
