Newlab is seeking a Global Head of Membership to lead the delivery, operations, and financial performance of our Membership organization across all Newlab locations and directly for the Newlab Brooklyn ecosystem. This leader will serve as executor of our global membership platform in order to ensure that startups in our ecosystem move faster by virtue of being a part of Newlab. They will ensure that the Newlab experience is consistent and seamless across Newlab locations and digitally. This role is perfect for a seasoned operator with P&L ownership, management experience, an operator mindset, and a technical engineering foundation.
This is an in-person role 5 days a week in our Brooklyn office, with semi-frequent travel to Detroit, New Orleans, and future Newlab locations.
RESPONSIBILITIES
Operational Leadership
- Help execute the roadmap for Newlab’s Membership product across locations aligned with company goals.
- Lead the implementation of new services, benefits, and partnerships both locally and globally.
- Align both physical and digital products across locations into a cohesive business unit.
Business Management
- Business accountability for the Membership business (community, labs/product realization, facilities), including budgeting, forecasting, and growth across locations.
- Collaborate with senior leadership to develop standardized components (e.g. the onboarding process) of the membership offering and work with local membership teams to ensure consistent local delivery.
- Collaborate with senior leadership to develop pricing models, monetization, and sustainable financial models to scale the business unit.
- Collaboration with global pipeline and localization teams to maximize the utility of Newlab assets, infrastructure, and capabilities to optimize precision attraction potential of new member companies.
Membership Experience
- Work with the Head of Membership Experience to foster a vibrant, interdisciplinary ecosystem of startups, researchers, investors, and partners.
- Leverage data to continually refine how value is created and delivered to the member base and to report on what value is created.
- Oversee Newlab’s digital platforms including the community slack and Newlab OS.
- Collaboration with facilities teams to ensure safe, consistent and responsive experience to startups with urgent, technical and nuanced requirements
Stakeholder & Team Leadership
- Manage a high-performing team of Membership leaders in each Newlab location.
- Act as the internal voice of members needs and platform requirements
- Collaborate cross-functionally with the organization to maximize startup exposure to the rest of the Newlab platform.
System Development and Deployment
- Work with the business operations team to integrate systems and infrastructure that enable membership scale and personalized experience delivery.
- Establish systems and processes for day to day operations including mail delivery and distribution.
- Work with the Director of Facilities to ensure global safety and facilities best practices.
- Highlight and support opportunities to improve data and contract management processes.
EXPERIENCE
Requirements
- 5+ years of relevant experience, including:
- Senior operational roles (Head of Operations, Chief of Staff), preferably in a high-growth, venture-backed environment.
- Direct P&L ownership
- Operational team management
- Proven track record in operations, ecosystem building, or innovation program design.
- Entrepreneurial mindset with strong execution, communication, and analytical skills.
- Experience managing complex stakeholder networks including investors, corporates, and startups.
- Deep curiosity about emerging technologies and frontier sectors (AI, robotics, energy, climate, mobility, materials, etc.).
Preferred Qualifications
- Experience scaling a membership, accelerator, or community platform.
- Familiarity with NYC’s innovation ecosystem or public-private tech initiatives.
- Experience as an early stage founder or founding employee
- MBA or equivalent leadership experience
- Technical experience in a lab/innovation/manufacturing environment.
Compensation & benefits
- $180,000- $215,000 USD base salary
- Performance bonus eligibility
- Comprehensive benefits package with no waiting period
