Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
The Global Head of Razer.com is responsible for leading Razer’s global direct-to-consumer e-commerce / online business. This role owns Razer.com P&L and leads the team that delivers a premium, seamless shopping experience, with the goal of accelerating revenue growth, profitability and customer lifetime value at scale.
- Commercial P&L Ownership: Own the global P&L for Razer.com, driving revenue growth, margin and profitability through disciplined planning, forecasting and strategic initiatives.
- Digital Commerce Leadership: Lead and develop the global Razer.com team across merchandising, digital marketing, CRM, sales operations, web platform operations, site UX/UI and analytics.
- Consumer Shopping Experience: Grow traffic and conversion and deliver a best-in-class shopping experience by optimizing site branding, design, navigation, assortment, content, traffic generation and demand generation.
- Brand Consistency: Partner with Global Marketing to ensure consistent brand experience across Razer’s digital channels and official websites.
- Customer Growth Strategies: Develop and execute customer acquisition, retention and lifetime-value strategies, leveraging industry knowledge, data and consumer insights.
- Regional Alignment: Work with regional sales and marketing leaders to localize the experience and align Razer.com with regional and channel strategies.
- Product Feedback: Share customer and performance insights with product and business leaders to continually improve Razer’s product offerings.
- Order Fulfilment and Operations: Own end-to-end order operations, including order management, warehousing and logistics partners, delivery performance, returns and refunds.
- Inventory and Demand Planning: Partner with Supply Chain and Product teams on demand forecasting, stock allocation and launch quantities to maximize availability while minimizing excess inventory.
- Platform and Technology Roadmap: Own the Razer.com platform and technology roadmap in partnership with IT, including platform selection, site performance and uptime, security, payments and fraud prevention.
- Experimentation and Personalization: Drive a culture of continuous testing and conversion rate optimization, leveraging A/B testing, AI-driven personalization and product recommendations.
- Loyalty and Ecosystem Integration: Integrate Razer.com with Razer’s account, loyalty and rewards ecosystem to increase repeat purchases and customer engagement.
- Compliance and Governance: Ensure Razer.com complies with data privacy (e.g. GDPR, PDPA, CCPA), consumer protection, tax/VAT and accessibility requirements across all markets.
- Budget and Vendor Management: Manage the Razer.com marketing and technology budgets, and oversee agencies, platform providers and logistics partners to deliver value and performance.
- Team Leadership and Talent Development: Build a high-performing team culture that reflects Razer values, attract, develop and retain top e-commerce talent, and maintain succession pipelines for key roles.
Pre-Requisites :
- Bachelor’s degree in Business Marketing or a related field; MBA preferred.
- 12+ years of e-commerce or digital commerce experience, including 5+ years leading large, cross-functional teams.
- Proven P&L ownership of a direct-to-consumer or e-commerce business, with accountability for revenue, margin and KPIs.
- Experience in consumer electronics, preferably gaming peripherals, systems and/or mobile.
- Strong grasp of the e-commerce technology stack, including enterprise platforms (e.g. Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce/Magento), merchandising, UX/UI, CRM, performance marketing and analytics.
- Proven experience running international, multi-currency and multi-language e-commerce operations, with strong knowledge of order management, fulfilment, returns and inventory planning.
- Track record in experimentation, conversion rate optimization and applying AI to personalization and customer engagement.
- Keen interest in AI transformation and modernization within the e-commerce industry.
- Data-driven decision maker able to identify problems, analyze data and draw valid conclusions.
- Experience working across global and regional teams in a matrixed organization.
- Experience managing significant budgets and multiple agencies, platform providers and logistics vendors.
- Strong stakeholder management skills, with the ability to influence and align main stakeholders.
- Excellent leadership, communication and interpersonal skills; strategic thinker comfortable in a fast-paced, dynamic environment.
- Passion for gaming and the Razer community is a strong advantage.
- Ability to travel up to 25% of the time.
Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.
Are you game?
