Global HR Operations Specialist - India

About Payoneer Workforce Management (WFM)

Payoneer Workforce Management (WFM) is Payoneer's global workforce solutions business, helping companies hire, onboard, pay, and manage talent anywhere in the world. The business enables organizations to build international teams quickly and compliantly without the need to establish legal entities in every country where they hire.

As remote and distributed workforces become increasingly common, companies face challenges related to employment compliance, payroll, benefits administration, contractor management, and local labor regulations. Payoneer WFM simplifies these complexities through technology-enabled workforce solutions and in-country expertise.

What We Do: Payoneer WFM provides end-to-end solutions that help businesses:

• Engage and manage contractors compliantly
• Process global payroll across multiple countries and currencies
• Manage onboarding and offboarding processes
• Ensure compliance with local employment and labor laws
• Handle benefits administration and workforce operations
• Support international expansion without requiring entity setup

Today, Payoneer WFM supports businesses across more than 160 countries, enabling them to access talent globally while maintaining compliance and operational efficiency.

The platform enables businesses to:

• Hire employees and contractors in 160+ countries
• Run global payroll in 70+ currencies
• Manage onboarding, contracts, benefits, compliance, expenses, and offboarding from a single platform
• Navigate local labor laws, tax requirements, and employment regulations across jurisdictions.

Employer of Record (EOR): A key offering within WFM is Employer of Record (EOR). Under the EOR model, Payoneer WFM becomes the legal employer of an individual in their local country while the client company manages the employee's day-to-day responsibilities, goals, and performance.

This allows organizations to hire talent internationally without establishing a local subsidiary or legal entity. Payoneer WFM manages employment contracts, payroll, taxes, statutory benefits, and compliance requirements, enabling clients to focus on growing their business.

Why This Market Matters: The global workforce landscape has changed significantly over the last few years. Companies are increasingly adopting remote and distributed hiring models, allowing them to access talent regardless of geography. As a result, the demand for global employment solutions, international payroll, and compliance management has grown rapidly.

How WFM Fits Within Payoneer: Payoneer is widely recognized as a global financial technology company that enables businesses to send, receive, and manage cross-border payments worldwide. Workforce Management extends this mission by helping businesses not only move money globally but also hire and manage talent globally. Together, these solutions enable companies to build, operate, and scale international businesses more efficiently.

Payoneer WFM is helping redefine how companies build global teams, making international hiring simpler, faster, and more accessible for businesses around the world.

About the role:

We are looking for a detail-oriented and proactive Global HR Operations Specialist - India to join our team. In this role, you will be responsible for managing the end-to-end employee lifecycle — including onboarding, offboarding, query resolution, and compliance. You’ll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.

What you’ll do -

Onboarding:

• Manage end-to-end onboarding process of new employees, following internal Service Level Agreements (SLAs)
• Ensure all necessary paperwork, documents, compliance checks, and systems access are prepared compliantly for new hires
• Provide ongoing support and act as the primary point of contact to provide guidance to new hires, addressing any questions that may arise.

Offboarding:

• Manage end-to-end offboarding process of new employees, following internal Service Level Agreements (SLAs)
• Act as the subject matter expertise to advise on the offboarding laws and regulations to ensure compliance
• Coordinate with the payroll department and local vendors to ensure accurate final pay to the exit employees and timely deregistration
• Collect and process all necessary exit documentation and return company assets
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions
• Trigger communication workflows and ensure document compliance

Employee Helpdesk Management:

• Resolve HR-related help requests in a timely and empathetic manner
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
• Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence:

• Stay updated with Labour laws and statutory regulations in assigned countries
• Ensure all HR processes and documentation are compliant with local employment laws
• Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting:

• Track service level agreements for onboarding/offboarding and help requests
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics
• Identify process gaps and suggest continuous improvement initiatives

Who you are:

• 6 years+ of experience in HR operations or employee lifecycle management
• Strong understanding of EU Region HR processes and local labor laws
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, rapidly-changing global environment
• Comfortable being in a client-facing role
• Strong organizational skills
• Excellent verbal and written communication skills in English

Nice-to-have:

• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar)

Note: This role will be part of Payoneer WFM business unit.