Job Description

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us in the exciting and innovative world of Global Markets Operations (GMO). In this role, you will directly support the GMO Chief of Staff (COS) / Head of Strategy and MD Functional Lead in shaping and delivering global strategic initiatives that drive a consistently excellent service for our customers, clients, and colleagues. You will partner closely with the COS, Senior Operational Leaders and the Global Strategy team to identify opportunities across Capacity, Cost, Control, and Performance, and design and execute impactful solutions that enhance the overall health, efficiency, and success of our organisation.

To be successful as a Global Markets Operations (GMO) Strategy Lead, you should be a self-starter with:

• Proven experience within Investment Banking or financial institutions, ideally in Markets Operations.
• Experience in conceiving, designing, and delivering large-scale operational strategy and transformation programmes.
• A highly entrepreneurial mindset with strong problem-solving and critical thinking capabilities.
• Strong data-driven skillset, with experience in analytics, engineering, or mathematically grounded disciplines.
• Excellent communication and presentation skills across verbal, written, and PowerPoint formats.
• Demonstrated ability to build and maintain effective relationships with senior leadership stakeholders.
• Experience leading across multiple teams and managing concurrent workstreams.
• Strong project management capability with the ability to scale delivery at pace.

Some other highly valued skills include:

• Consistent track record of high performance and delivery in complex, large-scale organisations.
• Evidence of leading innovative change initiatives that improve operational effectiveness.
• Strong understanding of project delivery frameworks, with the ability to execute quickly while maintaining control and quality.

You may be assessed on key critical skills relevant for success in the role, including strategic thinking, risk and control awareness, change and transformation delivery, commercial acumen, and role-specific technical expertise.

This role will be based in London.