Business Area:
HR
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
As the Global Mobility Specialist, you will play a critical role in delivering exceptional employee service while leading and executing Cloudera’s global mobility and immigration operations. Your primary focus will be managing U.S. immigration, compliance and overseeing global mobility matters across the company.
This role is an ideal fit if you are a detail-oriented, service-minded HR professional with specialized expertise in U.S. and global immigration processes, vendor management, and cross-functional HR operations.
As the Global Mobility & Immigration Specialist, you will:
- Serve as the primary point of contact for all U.S. non-immigrant and immigrant visa processes, overseeing end-to-end petition lifecycles from intake to approval.
- Drive strict adherence to federal regulations, managing Public Access Files (PAFs), Form I-9 compliance, E-Verify, and visa expiry tracking to mitigate risk.
- Partner on cross-border moves, short/long-term international assignments, relocations, and permanent transfers, ensuring compliance with local labor laws, permanent establishment risk, tax, and social security considerations.
- Act as the primary liaison with external immigration counsel to monitor case timelines, track SLA performance, and control costs.
- Provide clear, strategic guidance to employees, hiring managers, and HR Business Partners (HRBPs) on immigration options, visa sponsorship feasibility, mobility policies, and timeline expectations.
- Act as a primary HR contact delivering timely, high-quality resolution to employee global mobility queries.
- Oversee complex escalation pathways, ensuring smooth handoffs between internal HR teams, payroll, legal, and external vendors.
- Build and maintain clear knowledge-base articles, FAQs, and self-service resources around visa sponsorship, global relocation benefits, and HR policies.
- Continuously evaluate and streamline global mobility, onboarding, offboarding, and data management workflows to drive operational efficiencies.
- Assist in drafting, refining, and documenting global mobility frameworks, business travel policies, and standard operating procedures (SOPs).
- Participate in broader HR Operations projects that enhance data integrity, system automation, and overall employee experience.
- Leverage HRIS platforms (e.g., Workday) and ticketing tools to maintain precise employee records, manage lifecycle events, and track immigration milestones.
- Uphold strict data privacy and confidentiality standards across all employee records while leveraging data to generate mobility and operational insights.
- Partner seamlessly with IT, Payroll, Tax, Legal, Talent Acquisition, and Finance teams to deliver unified, tech-enabled mobility and HR services.
We are excited about you if you have:
- Bachelor’s degree in Human Resources, Business Administration, International Business, or a related field (or equivalent practical experience).
- 5+ years of experience in HR Services, HR Operations, or Global Mobility, with hands-on experience directly managing U.S. immigration compliance.
- Strong understanding of U.S. visa classifications, immigration audit requirements, and global mobility best practices.
- Proficient in HRIS platforms (Workday strongly preferred)
- Proven track record of working closely with immigration attorneys, external counsel, and third-party mobility vendors.
- Highly proficient in spreadsheet and presentation applications (e.g., Google Sheets, Google Slides, Excel) to track compliance metrics, report status updates, and create data-driven presentations.
- Exceptional verbal and written communication skills, with the empathy and clarity needed to support employees navigating complex, personal immigration journeys.
- Meticulous attention to detail, strong organizational skills, and a proven ability to manage multiple high-priority cases in a fast-paced environment.
- Experience working across global time zones, demonstrated cross-cultural agility, and a trusted ability to handle confidential and sensitive information with absolute discretion.
This position is not eligible for sponsorship.
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
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