Global Product Manager - Customer Planning

Job Purpose/Overview

• At Mars Snacking, we are on an ambitious journey to rewire and almost double the size of our business by 2030.  We see digital and data as an increasing multiplier of value across not just Mars Wrigley, but also the Health and Wellness and Retail global business units of Mars Snacking.

• Mars Snacking has embarked on a multi-year transformation programme with the ambition to ‘boldly re-imagine how we work’. Breaking down function silos, introducing standardisation and seamless processes. Doing things differently by embracing product operating model, big data and digital automation whilst leveraging AI to predict future possibilities, re-wiring how we work for the Next Horizon.

• Mars Snacking Digital Technologies recognizes that to successfully execute this ambitious transformation requires the shift to a Product-led organization while fostering an innovation culture. This shift will not only accelerate our ability to adapt to change but also ensure that we remain agile and responsive as we navigate the Next Horizon of our journey.

• The primary focus of the role is to lead the ongoing evolution and global scaling of our flagship Customer Planning platform, driving adoption, value realization and roadmap delivery across markets.

• As a secondary scope, the role will also contribute to the early shaping of a second Product still at idea stage.

• This is a senior, outcome-focused role for an experienced enterprise Product Manager who can set direction, co-develop a roadmap with clear business value, and bring senior stakeholders along on the journey.

• This role must also have a strong blend of leadership skills and the ability to manage product teams and effectively communicate, collaborate with, and influence business and technical leaders.

Key Responsibilities

The job description of a Product Manager - Customer Planning encompasses a wide range of responsibilities related to the development, management, and success of Customer Planning digital products.

• Make data-driven product decisions, using adoption metrics, user feedback, usage analytics and business KPIs to continuously refine scope, prioritisation and investment for the Customer Planning platform.

• Own the functional roadmap for the Customer Planning platform, co-developed with the business Product Owner. Balance new feature development, platform stability, technical debt, market-specific localisation and the rollout to new markets into a coherent, sequenced plan that delivers measurable business value.

• Drive user adoption and OKR delivery across deployed markets. Define the adoption and health metrics that matter, run regular product reviews with market leads, and proactively partner with them on enablement, change management and value realisation, in the spirit of a SaaS Customer Success function applied to an internal product.

• Act as the voice of the user, building durable relationships with market leads and power users, channelling their feedback into the roadmap, and ensuring product decisions stay grounded in real user needs rather than internal assumptions.

• Partner with the business Product Owner as a true counterpart in the Product Delivery Model. One accountable for technology delivery, the other for business outcomes, operating as a single, aligned leadership pair.

• Orchestrate stakeholder alignment across Global Process Owners (GPOs), regional and local functional leaders in Sales and Integrated Business Planning, surfacing competing priorities and driving them to clear, defensible decisions.

• Run Product Councils and senior governance forums, communicating roadmap, progress, risks and trade-offs in a way that earns trust and unlocks decisions at the right altitude.

• Lead the product team indirectly, up to twenty associates and contractors, setting clear priorities, removing blockers and fostering a culture of user-centricity, accountability and continuous improvement.

• Manage the product line budget for the Customer Planning platform, making transparent trade-offs and demonstrating clear ROI to leadership.

• Contribute to the early shaping of a second product as a secondary scope, supporting business stakeholders to validate the problem and frame an initial MVP from idea stage. This product has its own funded team and dedicated budget, which the role will also be accountable for managing.

Knowledge / Experience

• Proven experience in product management and business capability development.

• Experience with FMCG preferred.

• 5+ years of experience with Data & Analytics Products

• Recent experience as global transformation programs is preferred.

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