We’re looking for a strategic, collaborative, and highly organized Project Manager to join our PeopleComms Technology Project Management Office. This role is accountable for ensuring efficient, high-impact service delivery in alignment with service level agreements for both internal and external stakeholders. You’ll lead cross-functional teams, drive performance, and support the execution of complex initiatives using Traditional, Agile, and Rapid development methodologies. The ideal candidate will demonstrate exceptional decision-making abilities, sound judgement and accountability.
This is a high-visibility role that contributes directly to our digital transformation—leveraging data, automation, and AI to elevate how we deliver HR services globally.
Position Responsibilities:
- Lead and deliver complex business and technical projects across multiple stakeholder groups, with a focus on strategic enablement and operational excellence.
- Manage projects through all phases—from initiation to implementation—ensuring alignment with business objectives, timelines, and budgets.
- Build and maintain strong relationships with key stakeholders, including senior management, clients, and partners, to ensure successful project delivery and stakeholder satisfaction.
- Oversee the allocation and utilization of resources, including budget management, personnel, and technology, to optimize project outcomes and efficiency.
- Drive process innovation and automation, identifying opportunities to streamline delivery and enhance user experience.
- Exercise advanced decision-making skills to solve complex project challenges, balancing risk and opportunity while ensuring project objectives are met
- Proactively identify, assess, and mitigate project risks and dependencies.
- Provide clear, consistent communication to project teams, sponsors, and leadership.
- Champion cross-functional collaboration, establishing shared goals and accountability across teams.
- Inspire, mentor, and develop project team members, fostering a collaborative and high-performance culture.
- Track and report on project performance, including financials, resource utilization, and outcomes.
- Impacts the achievement of operational, project or service objectives that may have influence on customer experience
- Capture lessons learned and contribute to a culture of continuous improvement.
- Act as a change agent, helping teams navigate ambiguity and adopt new ways of working.
Qualifications:
- 5+ years of experience in project management, preferably in HR technology or employee experience domains.
- PMP or equivalent certification is an asset.
- Proven ability to communicate effectively with both technical and non-technical audiences.
- Experience with process improvement, automation, and digital tools (e.g., Jira, Smartsheet, Workday).
- Demonstrated success in managing large-scale, cross-functional projects in matrixed environments.
- Strong business acumen and the ability to connect project outcomes to enterprise strategy.
- Skilled in both Agile and Waterfall methodologies.
- Experience working with AI, data platforms, or emerging technologies is a plus.
- Excellent interpersonal skills with the ability to influence and build trust across all levels of the organization and communicate difficult concepts and information to customers.
- Strong analytical and problem-solving skills; able to navigate complexity and drive clarity.
- Exceptional communication skills—written, verbal, and visual—with the ability to tailor messages to diverse audiences.
- Comfortable working in fast-paced, ambiguous environments and leading through change.
- Global mindset and flexibility to support distributed teams across time zones.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
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