Global Safety and Security Center Operator (GSOC)

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

The Opportunity: Contribute To The Growth Of Your Career.

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur.  This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential.  This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology. 

2nd Shift Position 3pm-11pm

The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:

• Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities

• Responsible for all control room operations, including CCTV review.

• Ensure that all incidents are dealt with, logged and communicated in accordance with procedures

• Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers

•  Support major incident command, control and crisis management and provide recommendations.

• Knowledge of how to use security and fire alarm systems 

•  Must be able to be contacted while on shift

• Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs

Qualifications:

• Bachelor's degree or 1-4 years of experience in lieu of degree

• working experience with Incident Management and Change Management

• Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.

• Troubleshooting experience

• Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander

• Accountability and Trust

• Unquestionable integrity and ethic

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