Global Security Operations Center Specialist

• Responsible for dispatching, access control, alarm, and surveillance system monitoring; reviewing threat reports and assisting with security operations and law enforcement communication.

• Troubleshoot, evaluate and accurately report card access and door control systems.

• The schedule may vary based on operational needs. 24-hour, seven days a week operation.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role of management.

• Act as a Subject Matter Expert (SME) for the Global Security Operations Center.

• Handle incoming communications, including routine and emergency calls.

• Coordinate security responses to activities and incidents.

• Identify, assess, and coordinate the response to incidents that have the potential to impact the company adversely.

• Escalate and disseminate incident information to management.

• Responds to inquiries, intake reports of security-related issues, record all calls, and coordinates response in line with procedures, guidelines, and policies.

• Monitors proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify and assess incidents that could impact the company.

• Leverages Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response to general requests, emergencies, and incidents with the potential to impact the company.

• Activates mass notification system and generates written alerts about incidents that have impacted the business.

• Escalates and notifies management of significant security incidents and events.

• Conducts initial review of threats and contacts law enforcement in alignment with established procedures and policies.

• Process urgent requests for information from law enforcement.

• Routes call to the appropriate party.

• Places fire monitoring software in test and bypass for system maintenance.

• Monitors company retail stores when only one associate is present at the site.

• Acts as a liaison between the physical security team and vendors.

• Reports and records all facilities maintenance requests for company properties.

• Conducts ongoing accurate audits of security systems to determine proper functionality.

• Ability to work independently with limited supervision.

• Proficient in Microsoft Office products and able to operate company computer systems, including critical fire, life safety, and security system programs.

• Reviews and processes threat management notifications.

• Be service-centric while also being able to effectively enforce MillerKnoll policies and procedures tactfully, always professionally representing MillerKnoll.

• Possess initiative and situational solid awareness with balanced and sound judgment.

• Prepare reports and activity logs and communicate the information as needed.

• Protect sensitive company and team member information.

• Reads, understands, communicates, and interprets written and verbal instructions, work documentation, policies and practices, safety rules, operating procedures, maintenance instructions, and reports, which are written in English.

• Regular and predictable attendance based on scheduled hours.

• Use resources provided to make decisions without direct supervision.

• Work in a team environment while completing projects as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience

One of the following is required:

•    High school diploma or its equivalent (GED, for example)
•    Work experience which demonstrates performance competency.
•    Prior public safety, military, or security officer-related job experience is preferred.

Licenses and Certifications

•    Must possess and maintain a valid driver's license with a good driving record.
•    First aid/CPR/AED certification or ability to certify within 30 days of hire.

Skills and Abilities

•    Requires ability to interact with personnel at all levels within the corporation, outside agencies, and the general public in a friendly, positive, and professional manner.
•    Demonstrated ability to effectively use office automation/communication software and tools currently used in the MillerKnoll office environment, including proficiency in Microsoft Office products.
•    Must possess excellent verbal, written, and interpersonal communication skills and the ability to solve problems and de-escalate situations in a non-confrontational manner.
•    Must have excellent attention to detail and accuracy with the ability to manage multiple job duties while maintaining the highest levels of professionalism and confidentiality.
•    Must be able to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures and work independently with little or no supervision.
•    May be regularly required to stand or sit for extended periods, walk long distances, use hands to handle, hold, or feel objects, tools, or controls, reach with arms, and talk or hear.
•    Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
•    Must be able to hear conversations in noisy environments.
 

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be able to perform all essential functions of the position with or without accommodations.